Hot Springs Hotels in Hainan, China

Not great value for money, and the overall experience was pretty mediocre. The fact that the island was reclaimed from the sea, and the various buildings on it, are quite astonishing, but it's a real shame how many areas are neglected and falling into disuse. With over 5,000 rooms, the hotel had a high occupancy rate during the holiday, making the lobby feel like a chaotic market, packed with people and incredibly noisy. There were significant delays for check-in, and breakfast was practically a free-for-all, with extremely poor food quality. Room cleanliness was terrible; there were scratches all over the walls, and the bed runner was damaged and still had dried food crumbs from the previous guest on it – makes you wonder how long it hadn't been washed. The room itself was tiny, and when I asked for an extra pillow, I was told they didn't have any. We were a family of one adult and two children, both around six years old, but were told we had to purchase an additional child's breakfast, as two small children couldn't count as one adult. For nearly 600 RMB a night, with nothing included, it really wasn't worth it.

This is a really comfortable hotel. Every time I visit Haikou, I make sure to stay here for a night. The main reason is their amazing 830-meter deep hot spring directly in the rooms – a soak there just melts away all the fatigue. The rooms are spacious and bright. Plus, the hotel is very close to the Qilou Old Street, just a short taxi ride (minimum fare). There's even an airport shuttle nearby. It's truly great.

The lobby service was attentive; the staff proactively helped with luggage and directed me to the front desk, and the shuttle bus driver was also very friendly. However, there was a lack of knowledge regarding hotel products. When I asked questions, I was told to call customer service from my room. Customer service couldn't answer immediately and said they would get back to me later. There were several issues in the room: many mosquitoes, and the floor drain in the balcony hot tub was broken. For a hot spring resort hotel, it was surprising that mosquito nets and bathtub liners were not provided. I had to call a total of four times to communicate these issues, which made for a poor experience.

Overall, my stay was fantastic! The hotel environment was comfortable and spotless, making the entire check-in process smooth and worry-free. My concierge, Zirong, even shared duty-free vouchers, which saved me a good amount of money. The support decorations I requested in advance were perfectly executed, creating an amazing atmosphere. Zirong was patient and attentive throughout, and any requests I had were handled promptly. The thoughtful and thorough service made this stay particularly memorable. A truly perfect experience!

I originally chose this hotel because it was 'about to become a Fairmont,' and even though the sign outside no longer says that, my overall experience far exceeded my expectations. The hardware was particularly surprising: the hotel extensively uses carpeting, both in the rooms and public areas. Knowing that maintaining carpets in a high-humidity, high-salinity coastal area is extremely difficult (most seaside hotels opt for wood or tile floors – I still remember the indescribable smell at The Royal Begonia, a Luxury Collection Resort, Sanya), the carpet condition in my room this stay was excellent. It's clear they put a lot of effort into maintenance, especially for a hotel that's already nearly 20 years old (or even older?). Check-in was seamless (I didn't catch the name of the kind lady who helped me). There was also a follow-up call to the room after I settled in, which very few hotels do. While the hotel's pool isn't huge, it's very well-designed, encircling the garden with both deep and shallow areas. Seating is well-spaced out (unlike the packed rows at Sheraton, for instance), offering a genuine resort feel where guests can relax without disturbing each other. Swimming and sunbathing there were very pleasant. From the pool, you can walk out to the seaside boardwalk, which leads all the way down to Wuyuanhe National Wetland Park. It's perfect for an evening stroll or a morning workout. Coming back from a run along the beach in the morning and then soaking in the hot spring really brings on that holiday vibe. Even though it hasn't become a Fairmont yet, the hospitality lives up to the 'Royal Service' mentioned on the phone. Thank you for the hospitality, and special thanks to Megan for her thoughtful touch. For someone who loves carpets and a resort atmosphere, this is a place in Haikou worth relaxing at, and I'd definitely want to come back again.

The facilities and services were excellent, very warm and thoughtful. They even upgraded my room for free! I called ahead to confirm my check-in time, and they turned on the air conditioning to cool the room beforehand, which was incredibly considerate. The entire hotel environment is very quiet, comfortable, and pleasant, and the hygiene is top-notch. Overall, everything was great. Transportation was super convenient with shuttle buses available for pick-up and drop-off, and it was also very easy to get to the duty-free shop by bus. Highly recommend staying here!

True to its reputation as a conference hotel, the property is grand and impressive. The room amenities are thoughtfully designed, and the staff training is exceptional. Special mention goes to Julia Xu, our concierge, who contacted me days in advance. She was incredibly attentive and thorough in understanding our needs, and her responses were remarkably prompt – it felt like she always had her phone in hand! Polite and patient, she made the first stop of our Hainan trip a delightful experience. It’s a wonderful hotel with wonderful staff; I’ll definitely stay here again on my next visit.

The service was excellent, and all the staff were incredibly friendly. First, they upgraded our room upon check-in. When we noticed a strange noise from the air conditioning, they immediately sent a technician to fix it. They even offered to change our room if we weren't satisfied, which was very prompt. Second, a package arrived at the smart locker before we checked in. The staff, upon learning this, informed us that the locker was quite far away and proactively went to retrieve it and deliver it to our room. That was incredibly thoughtful! Third, even the cleaning staff were wonderful. They'd ask what you needed and were happy to help with any requests. However, there are a few drawbacks: First, there's no direct beach access from the hotel, nor is there a beach right across. You have to walk about 10 minutes to get to it, with one side being rocky and the other being the sandy beach. I'd recommend taking a Didi (ride-sharing service) because it's too hot and tiring to walk. Second, the hotel's recreational area isn't very large. While it's enough for younger kids, older children might find the facilities a bit limited. Third, despite the cleaning lady's friendly attitude, the room wasn't as clean as it could be. I mentioned to her that there were ants on the floor, especially in areas that weren't mopped due to the humidity, which was quite noticeable.

The room was spacious, bright, and clean, with all the amenities you could ask for. The service was incredibly warm and attentive. The hotel itself has several dining options with a variety of cuisines, which was a real plus. Encountering five-star service at a five-star hotel during the off-season, and getting such great value for money when booking now, made for a truly rewarding experience. Joan and Shela, the ladies at the front desk, were especially welcoming with their radiant smiles, making me feel right at home.

Very satisfied with the convenient location for sightseeing. The room was comfortable, clean, and relaxing. The facilities were excellent, and the toiletries were easily accessible. The front desk staff provided friendly service with a smile throughout our stay, which was a huge plus.