The experience was superb! The onsen was good and relaxing. I love that they provide yogurt drink and ice lolly. There is also complimentary soba noodles at 9:30pm. What is more important is that they have free laundry and that the status of the machines can be viewed on TV!
This was my second stay, and the autumn scenery is even more beautiful than in summer! The hotel's environment, service, and food are all excellent. We stayed two nights, and the dinners were different. The second night's dinner was so lavish, I couldn't finish it all even though I was stuffed. The breakfast buffet was also superb. The hotel staff are all very friendly and can help you call a taxi. The hotel has many hot springs, and the water quality is excellent. The only pity is that the semi-open-air hot spring now has glass windows installed, so you can't properly enjoy the autumn scenery outside, and it feels a bit stuffy. The mixed-gender bath has the most beautiful views, and from 8 PM to 9 PM, it's reserved for ladies. It would be perfect if they could also arrange an hour for ladies during the daytime, as the daytime scenery is even better, and ladies might feel more comfortable in a mixed-gender bath during those hours. I'll definitely stay at this hotel again if I get the chance.
We had a pleasant stay in general. However, room ceaning service needs to be improved. Our group of people have a few bad experiences.
1) after returning to room after the day, there was a used mask left in the bathroom. There’s also a day without providing onsen towels and we had to bring over the mid size ones
2) the door of my friend’s room remained open after the cleaning service (a 3M sticker with なすし2 sticked on wall). Glad there’s no missing items
3) another room, there was blood and urine stint left on the toilet cover!
I hope the hotel can take it seriously as it indeed ruins the brand of IHG and bad customer experience.
It’s a very nice get away hotel with 2 Onsen at separate floor, also have a pre-book private onsen for the couple ❤️. Stunning view from my suite room. Dinner food set are also excellent. Definitely will come back again.
The room was generally the same, the three baths were good, and the water quality was very soft and slippery. Dinner is too general, breakfast is OK. The shuttle bus runs every day, too few. There is nothing to visit around.
I was delighted to have my meal overlooking the ski resort cable car; the breakfast and dinner selection was excellent and of high quality.
The room was spacious and roomy, making it easy to handle luggage.
The welcome drink area was incredibly thoughtful, offering a wide variety of choices. I highly recommend this hotel!
The service is outstanding since my first step into the hotel. The room is big like i can run around. Breakfast is great. Plenty of good food served as japanese set. Onsen is really comfortable. I went there in summer that there were not many tourists. So sometime, there was only me in the onsen. It was very quiet peaceful and relaxing
A mark for those who books for dinner excluded bundle. There are rarely any restaurant around. There is one in front of the street corner (5mins walk) but the opening time and date could not be expected. You can find something to eat from Family mart (20 mins walk).
Great location for hikers on the Michinoku Coastal Trail. We booked the stay with dinner and breakfast, and the dinner was an outstanding multi-course kaiseki style meal. The onsen is a great relief after a hard day of hiking too.
An interesting secluded place, for those who do not have personal transport, it is necessary to take into account that from Ichinoseki station you can only get there by taxi. The rooms are large, separate bath. Suitable for a rest without fuss. Inside the hotel you need to walk without shoes.
Great
50 reviews
9.3/10
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9.1/10
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Great place !! Staff were great and very friendly. Room is considered big for my party of 3 . My room has a nice view of the water . Food were great too . Will stay here again
The best ski in and ski out and Onsen hotel in Japan so far! We loved the hotel so much in Oct 2025 so we rebooked and came again from Dec 20-24, 2025. 1. Very convenient for ski experience. Ski in and ski out. Ski rental and ski coach school are just besides hotel. Good experience for rentals and coaches hiring. 2. Breakfast and dinner buffets are great and so yummy! The food does change every night to give you diversified variation to choose from. Very delicate food preparations by great chefs so don’t worry you will never get bored. 3. Onsen is also great great great! Great view and women and men get alternate the hot spring pool everyday. 4. First floor relaxing area is great great! You have self service bar of juice / soda / coffee and popsicles. 5. The hotel staffs are so nice and make you feel at home. Motoyo-San is extremely friendly and her English is so fluent!!! We were very lucky to have her help out during our stay. 6. 3rd floor is newly renovated so pls try this beautiful room next time! Highly recommend!!!! Great for family and couple trips!
The location is good for the family ski holiday with all facilities available for this ski-in/ski-out hotel. The breakfast has a good variety while the dinner options are good especially the Teppanyaki restaurant with the local beef and abalone. The Japanese restaurant was also good with various dishes to choose from. The outdoor onsen at 白樺之湯 really worth the visit after the ski and I’d recommend to enjoy at day time. We have also tried the hotel massage services and it was really good and relaxing! The only thing for improvement is that the room themselves are a bit old and maybe should consider renovations in coming years. The shops have many food and drinks and souvenirs. We also got a big pack of fireworks that we can pay together with kids just outside the hotel on the snow slope. Overall we enjoyed the stay and the slopes and ski school are magnificent!
This hotel is really out-of-the-way; I'd recommend driving. It's mainly a place to go if you want to ski, as it's by a ski resort. I found the area to be very quiet. The hotel food was excellent, though you'll need some level of Japanese proficiency to effectively communicate with the staff. You can enjoy a bath in your room, or the hot springs downstairs. Overall quite nice, the rooms have a cottage feel.
Lovely and helpful staff. Enjoyed the peaceful atmosphere and the onsen every night. The food was really good too. Every day different new discoveries.
I am a US traveler on business. I have visited Kashoen before and based on my experiences it is the only hotel I will ever stay at in Hanamaki. The hotel staff are the kindest, most caring, and passionate people I have met at a hotel. The amenities are fantastic, the hotel food is phenomenal, and my stay is always relaxing. The rooms are very clean and comfortable. There is a nice nature trail nearby with a river that is beautiful as well. If you are in Hanamaki or are looking for somewhere to enjoy a peaceful weekend at, I suggest Kashoen.
The hotel nestled in the middle of Iwate and Akita Japan with an amazing sceneries of mountain. The accomodati on is super comfortable with an amazing view of trees and mountains covered in snow. The other highlight of this place is the culinary experience this place got to offer the course dinner and breakfast that uses locally sourced ingredients from both Akita and Iwate prefecture and the presentation of the cuisine that brings out the quality and the stories of the place. Overall an extraordinary experience and worth a trip of its own.
The location is a little bit remote but that’s onsen hotel which gives you a serene atmosphere. It is a traditional hotel and is maintained in good condition. The staff is friendly and helpful. Free coffee and drinks round the clock. The dinner is good and exquisite. Have bus from Morioka station & ski area, but not so frequent. Have outdoor onsen. Highly recommend and good value for money
Value stay with good food and onsen. First room assigned was not the cleanest, but staff changed the room on request. Peaceful & scenic, ideal for a relaxing stay to enjoy the area. No stores nearby though.
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