Very good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help.
They are also bike friendly !
The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.
Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls !
Let’s talk about the suggested improvements on facilities provided by hotel:
1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area.
2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain……
3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance.
4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff……
Other - nothing to say really
Came to Lake Biwa and enjoyed a hot spring bath. The room was spacious, and the private onsen was spotless. Both breakfast and dinner were delicious; highly recommended. Perfect for a relaxing getaway.
The Western-style room was spacious, with a large, comfortable bed. The onsen (hot springs) were excellent, with several to choose from, and the area wasn't crowded. The water was excellent, leaving my skin feeling smooth and refreshed. The hotel requires a meal plan; adding dinner upon arrival costs 10,000 yen per person. There are few restaurants nearby, but there's a yakiniku restaurant with excellent beef.
Great hotel. If you can, book a room with a view of the lake, you won't regret it. There are no 24-hour shops nearby, only the hotel bar and restaurant, so either bring your own or specify dinner and breakfast in your reservation.
The location of the hotel is particularly special. In the village, there is dinner and breakfast by the lake of Wuhu. The dinner is a famous local suxi pot. The breakfast is a traditional diet. The hotel is very clean. The facilities are outdated. The public bathroom and outdoor hot spring can look up at the starry sky. The whole floor is our family. There are few people for the location, the bathroom is a bit inconvenient outside the house, the service is very Japanese and very polite.
The room faces Lake Biwa, and the autumn colors are beautiful.
The Japanese-style room is quiet, clean and comfortable. Breakfast and dinner are excellent.
The hotel staff is also very friendly and it is a pleasant holiday here.
You can call the hotel for free pick-up at Ogoto Station.
The room was new and spacious. Although two or three flying insects were found in the bathroom, it was difficult to understand and avoid. It was much better than Ji Yishengpu Turtle Well. Upgraded dinner was not bad, the buffet coffee machine soft drink, coffee was difficult to drink. Check out at 10 o'clock, the hot spring is open until 9:00 after breakfast, it is too late to soak. After checking out, it rained heavily. We sat in the lobby and waited for the rain to stop. The air conditioner was a bit cold. I wanted to borrow a bathrobe for the guests in the lobby. I was rejected and the service was disappointing.
This spa hotel is pretty good. If you come by train, you can call the hotel to request a pick-up after you arrive at the station. The location is a little far from the station. The hotel is quite old, probably built in the 80s or 90s, and the facilities are well maintained. The room facilities are a bit old, and there is a lot of dust in some places, such as under the safe. The food is good, breakfast is buffet style. My hands and feet feel smooth after soaking in the hot spring.
Very Good
43 reviews
8.1/10
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9.2/10
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AAnonymous UserThe room faces Lake Biwa, and the autumn colors are beautiful.
The Japanese-style room is quiet, clean and comfortable. Breakfast and dinner are excellent.
The hotel staff is also very friendly and it is a pleasant holiday here.
You can call the hotel for free pick-up at Ogoto Station.
SStephaneDVery good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help.
They are also bike friendly !
__WB135232****Came to Lake Biwa and enjoyed a hot spring bath. The room was spacious, and the private onsen was spotless. Both breakfast and dinner were delicious; highly recommended. Perfect for a relaxing getaway.
PPingxinjiejieThe Western-style room was spacious, with a large, comfortable bed. The onsen (hot springs) were excellent, with several to choose from, and the area wasn't crowded. The water was excellent, leaving my skin feeling smooth and refreshed. The hotel requires a meal plan; adding dinner upon arrival costs 10,000 yen per person. There are few restaurants nearby, but there's a yakiniku restaurant with excellent beef.
GGuest UserOverall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls !
Let’s talk about the suggested improvements on facilities provided by hotel:
1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area.
2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain……
3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance.
4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff……
Other - nothing to say really
AACgeckoThis spa hotel is pretty good. If you come by train, you can call the hotel to request a pick-up after you arrive at the station. The location is a little far from the station. The hotel is quite old, probably built in the 80s or 90s, and the facilities are well maintained. The room facilities are a bit old, and there is a lot of dust in some places, such as under the safe. The food is good, breakfast is buffet style. My hands and feet feel smooth after soaking in the hot spring.
CChengHan GongThe hotel's environment and rooms are very beautiful, and you can enjoy the beautiful natural scenery. Although there is no convenience store near the hotel, there are different drink options in the hotel. Although the hotel staff do not know much English, their service attitude is very friendly. It is a holiday Great place to relax
Llilia****The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.
GGuest UserI doubted there was a hot spring until I stayed there.
It was the best hot spring at the end of my trip around Lake Biwa.
I thought the bedding was dirty because it was old.
I was very satisfied with the hot spring and the food.^_^
AAnonymous UserThe room was new and spacious. Although two or three flying insects were found in the bathroom, it was difficult to understand and avoid. It was much better than Ji Yishengpu Turtle Well. Upgraded dinner was not bad, the buffet coffee machine soft drink, coffee was difficult to drink. Check out at 10 o'clock, the hot spring is open until 9:00 after breakfast, it is too late to soak. After checking out, it rained heavily. We sat in the lobby and waited for the rain to stop. The air conditioner was a bit cold. I wanted to borrow a bathrobe for the guests in the lobby. I was rejected and the service was disappointing.
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