Facilities: This hotel was built in 1989. I didn't have high expectations for the facilities, but it was pretty good. As soon as you enter, there are hot springs flowing down from above. The landscape is still very relaxing. There are also two restaurants, and activities are organized at night. You might think that the hotel will have a shuttle bus to the scenic area, but it doesn't. There is no hotel-airport transportation either. Compared with Kappa, the service and facilities are much worse.
Service: Except for the man on the morning of check-out, the other front desk staff are all good. But it also feels obvious that they are understaffed.
The hotel is conveniently located, next to the city springs. The hotel has a hot common spring and in the room an individual bath and a tap with thermal hot water. Who comes for treatment is very convenient. Cool deep pool. In the mornings they serve Turkish breakfast: vegetables, fruits, yogurt, cheeses, omelet, bread, coffee.. from 8 am. In the family room there was a refrigerator and a stove. There were no dishes, but you can ask. The hotel has a cute good-natured little dog. But at night he turns into a formidable guard and barks very menacingly.
The room booked for my parents has a hot spring and includes two meals, breakfast or lunch, or breakfast and dinner. The hotel room is not very big, the air conditioning is relatively good, and the front desk is very welcoming
All the staffs are extremely friendly and i cannot find any hospitality like this good anywhere else. There are always warm welcome tea and sweets, all served free of charge, they will assist you for booking any activities or arrange any transportation if needed. Special thanks to Mel for assisting me all the journey and all the kind offers. I had been to many 5 stars hotels and no place like here. The view is incredibly amazing and the room is clean with beautiful view. Location is convenient, walk within 8mins, there are restaurants and market, also the tourist spots is next to it. White heaven is the best hotel i've ever been, not just compare in Turkey but all around the world. Thanks again for the unforgettable expedience and memory! Of anyone looking for hotel in Pamukkale, you will never regret choosing White Heaven.
It was a great hotel, especially compared to the surrounding accommodations. The help, service, food and hygiene were excellent. Unfortunately, the spa department left much to be desired, probably because it was run by an external party.
Before the massage, the staff was friendly and promised a lot of good things, but afterwards the agreed amount suddenly turned out to be higher. In addition, I had to pay cash because the owner said he had to pay his staff immediately. I found this very unpleasant. The attitude of the owner after the massage was unprofessional and annoying, which really ruined my experience.
Too bad, because otherwise the hotel was good.
Facilities: The facilities are very new. The family room is two interconnected rooms, which is convenient for family members to communicate and have independent space. It is great. High cost performance
Hygiene: The bedding is clean and comfortable
Environment: There is a large supermarket downstairs, which is very convenient, but you have to walk a distance to park
Service: Responsive and good service
didn’t know I had booked for 1 adult but had 2 of us. The room could fit 4 people, but the guy still insisted on charging extra for the one person So if one person can pay $90 for a room that can fit 4 people, then for 2 people I must top up additional $50? Doesn’t make sense. Anyway the thermal pools are dirty, yellowish, you can feel the sand at the bottom. The handlebar to the steps are broken. Maybe I am comparing with my experience in Japan so this definitely doesn’t match up.
Would you like my honest opinion?
My first negative impression was upon checking in at the front desk. The manager was very surprised that we had arrived with our pet, a 3 kg Yorkshire Terrier. He spent a long time on the phone and was very unhappy when he was told over the phone that we could check in with our pet. However, both the hotel's website and trip.com state that pets are allowed! I specifically chose this hotel! I don't understand how the receptionist could be unaware of such important information and make guests worry. (After all, if he hadn't allowed us to check in, we would have had to find a new hotel immediately!)
Second, we booked twin rooms—that means there should be a door between the rooms, not two standard rooms next to each other!
Third, I can say about the food—it's available, it's safe, and it's delicious—but that's debatable. For breakfast, you can have an omelet or scrambled eggs prepared by a sous-vide. Fourth, I was surprised by the tea in the lobby, where a sign in three languages stated that tea was paid for, but no one paid for it—what's the point of that sign?!
The beds are quite comfortable, but the mattress is a bit hard for my taste, and the beds are narrow.
We were given attic rooms, and at 173 cm tall, I kept brushing the ceiling when approaching the bed.
I also arrived in a Tesla, which also influenced my choice of hotel. As a result, there was only one very slow charger, and there was a queue for it. I ended up charging at a neighboring hotel, which has four fast chargers and two slow ones. Overall, it's bearable for two days, but for me, five stars is too much for this hotel; four stars is the maximum.
And there's practically no parking at the hotel; all cars park on the street in front of the hotel.
Good
47 reviews
7.8/10
Price from
₹ 9,968
per night
Check Availability
See All Hot Springs Hotels in Denizli Province
Latest Hotels Reviews for Denizli Province
See all
9,0/10
Great
YYuen Ting MoniqueAll the staffs are extremely friendly and i cannot find any hospitality like this good anywhere else. There are always warm welcome tea and sweets, all served free of charge, they will assist you for booking any activities or arrange any transportation if needed. Special thanks to Mel for assisting me all the journey and all the kind offers. I had been to many 5 stars hotels and no place like here. The view is incredibly amazing and the room is clean with beautiful view. Location is convenient, walk within 8mins, there are restaurants and market, also the tourist spots is next to it. White heaven is the best hotel i've ever been, not just compare in Turkey but all around the world. Thanks again for the unforgettable expedience and memory! Of anyone looking for hotel in Pamukkale, you will never regret choosing White Heaven.
SShiyidexingfuThe room booked for my parents has a hot spring and includes two meals, breakfast or lunch, or breakfast and dinner. The hotel room is not very big, the air conditioning is relatively good, and the front desk is very welcoming
DDonovan_ldidn’t know I had booked for 1 adult but had 2 of us. The room could fit 4 people, but the guy still insisted on charging extra for the one person So if one person can pay $90 for a room that can fit 4 people, then for 2 people I must top up additional $50? Doesn’t make sense. Anyway the thermal pools are dirty, yellowish, you can feel the sand at the bottom. The handlebar to the steps are broken. Maybe I am comparing with my experience in Japan so this definitely doesn’t match up.
GGuest UserIt was a great hotel, especially compared to the surrounding accommodations. The help, service, food and hygiene were excellent. Unfortunately, the spa department left much to be desired, probably because it was run by an external party.
Before the massage, the staff was friendly and promised a lot of good things, but afterwards the agreed amount suddenly turned out to be higher. In addition, I had to pay cash because the owner said he had to pay his staff immediately. I found this very unpleasant. The attitude of the owner after the massage was unprofessional and annoying, which really ruined my experience.
Too bad, because otherwise the hotel was good.
AAngelina+The hotel is conveniently located, next to the city springs. The hotel has a hot common spring and in the room an individual bath and a tap with thermal hot water. Who comes for treatment is very convenient. Cool deep pool. In the mornings they serve Turkish breakfast: vegetables, fruits, yogurt, cheeses, omelet, bread, coffee.. from 8 am. In the family room there was a refrigerator and a stove. There were no dishes, but you can ask. The hotel has a cute good-natured little dog. But at night he turns into a formidable guard and barks very menacingly.
GGuest UserFacilities: This hotel was built in 1989. I didn't have high expectations for the facilities, but it was pretty good. As soon as you enter, there are hot springs flowing down from above. The landscape is still very relaxing. There are also two restaurants, and activities are organized at night. You might think that the hotel will have a shuttle bus to the scenic area, but it doesn't. There is no hotel-airport transportation either. Compared with Kappa, the service and facilities are much worse.
Service: Except for the man on the morning of check-out, the other front desk staff are all good. But it also feels obvious that they are understaffed.
GGuest UserThe rooms are clean, the shower and toilet are clean, the beds are comfortable, the air conditioning is great. The staff is amazing, they are helpful in every way. A great business that deserves more than 3*. We stayed in two rooms with my mother, father, wife and daughter for 3 nights. It is very good that both the thermal pools and the swimming pools are open for use 24 hours a day. And I would like to greet the pet-friendly staff again. I recommend you to make a reservation without hesitation.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.