Hotels With Airport pickup service in XII Region of Magallanes and Chilean Antarctica, Chile

The location of the hotel is so good. You can see the snow-capped mountains, fjords and sunset at a glance while sitting in the room or restaurant. The hotel service is first-class, clean and tidy, the breakfast is rich, and boiled water is provided. There is a dedicated free parking lot. The best experience is: you can take a walk on the beach at any time🚶

I have to start off by saying that we still had an amazing experience overall but I definitely have a few things to suggest from our experience. My husband and I stayed here for our honeymoon namely because we were really looking for a hotel with a spa and Rio Serrano was one of the only larger hotels that had that experience in Torres del Paine. We were coming from Punta arenas so it was a pretty far drive, about four hours. When I booked through Expedia I initially got in contact with their reservation team because I wanted to ensure we could book the right room with the correct view, the spa treatments, and any excursions since I know things are in demand in that area. The representative was very helpful and nice and she answered all of my questions which was greatly appreciated since we were trying to book in Chile without being able to call etc. A few days before our arrival at the hotel I was charged for a few things on my card we had a couple confusion‘s because of the back-and-forth via email which they resolved for me quickly and were super helpful! However I was a little disappointed because I had clarified what room view we wanted via email and then when we arrived I found out that that room was never booked and we ended up looking at the back of the hotel which is in a beautiful area but it’s just a bummer to not get that beautiful view. I also had started the conversation by telling the reservation agent that it was for a honeymoon and not to expect too much but when you pay for an all inclusive package you kind of expect at least a like happy honeymoon or some thing in your room when you arrive as this is common experience I’ve had from other hotels far less expensive. Transport was also extremely pricey for all locations which I understand because it’s remote but our transport from Punta arenas to the hotel with the hotels transport was nearly US$400. Which was more than a plane ticket from Santiago all the way to Punta arenas. Like I said we also booked the all inclusive package which was great because we made sure to get our use out of it, but we felt that our room was not up to par for the cost of the package per night at nearly US$700. The room had no artwork on the walls the bathroom was subpar and just the quality of the room while clean, was just nothing extravagant for that price. A little more fluff would go a long way, especially for the rooms that have the most boring view in the hotel. They also have no TVs in the rooms which is not a huge deal since most people are not going there to watch TV, but when it’s rainy and there’s not really anything else to do other than go to the spa or pool it would be nice to have a TV in your room. We booked two excursions both the Base Torres and the glacier boat tour both were amazing and our tour guides were stellar for our hiking excursion. we have nothing but amazing things to say about that entire experience! My hot recommendations are to ensure you book the room with t

Really in town, next to the boulevard. On the out side it looks like a big box but in side it looks lovely. Nice decorated. Good breakfast. They have free bikes. Really large rain shower. The room is not large but sufficient for a few days. Very nice staff.

When I arrived I was a little concerned since I just left the Sheraton in Santiago and this was a small quaint cute property but the room looked more like a hostel, there was no fridge, microwave or blow-dryer. Generally, I assumed that single room would imply that I'd have a king bed but it was just a twin. Ok, the positives: super nice staff, I asked if they could store my food since I didn't have a fridge and they were happy to accommodate. The breakfast was included but limited hours 7-9am however they offer to pack a lunch if you have an early exit and I utilized that on most days that was very nice. The staff was super friendly which made up for the bed situation, they were glad to be of service when I asked for directions and recommendations. The property is very well located to all attractions. The wifi was great. There was always someone cleaning and they all look happy to be working which is pleasant to see. Knowing all this if you're ok with a subpar room I would support this business, if you need something a little nicer there is dreams by the water.

Cute hotel close to stores and restaurants. The rooms had great views of the fiords. It is walking distance to everything. We walked from the bus terminal to the hotel. Breakfast had eggs, toast and other continental fares with good coffee. Service was good. They have a rooftop bar with excellent views for sunset. We stayed before and after the W Trek. They held our luggage while we were hiking. Would recommend and hope to stay again!

This place deserves 10 stars out of 5, its perfectly located, very close to the bus terminal, super market across the street, the host is super friendly, really lovely decorated place, PERFECT BEDS AND SHOWERS, good breakfast, luggage storage when you check out later, walking distance to everything, I don't think you can find a better place to stay in Punta Arenas. Probably one of the best places I stayed in Patagonia!

incredible staff, nice breakfast, great room with views of the harbor. everything in the hotel worked! comfortable bed. food was very good and wait staff was excellent. do not believe they have shuttle to airport, however, and airport was about 20 minutes away.

The location of the hotel is so good. You can see the snow-capped mountains, fjords and sunset at a glance while sitting in the room or restaurant. The hotel service is first-class, clean and tidy, the breakfast is rich, and boiled water is provided. There is a dedicated free parking lot. The best experience is: you can take a walk on the beach at any time🚶

Really in town, next to the boulevard. On the out side it looks like a big box but in side it looks lovely. Nice decorated. Good breakfast. They have free bikes. Really large rain shower. The room is not large but sufficient for a few days. Very nice staff.

Cute hotel close to stores and restaurants. The rooms had great views of the fiords. It is walking distance to everything. We walked from the bus terminal to the hotel. Breakfast had eggs, toast and other continental fares with good coffee. Service was good. They have a rooftop bar with excellent views for sunset. We stayed before and after the W Trek. They held our luggage while we were hiking. Would recommend and hope to stay again!

This is one of those off-the-beaten-path hotels. That remain engraved in memory. Firstly for the architecture and style. It was an old sheep slaughterhouse in the Chilean Patagonia region. During the renovation, they kept all the history and equipment of the old refrigerator. Wonderful rooms with immense views of the lake. Perfect decoration and very comfortable. Restaurant is another highlight. Wonderful, gourmet cuisine and impeccable service from the salon staff. Perfect breakfast. If there's one point I could suggest, it's to improve the wine list a little more, as Chile has so many wineries and wonderful wine options that I found the restaurant's wine list a little out of line with Chile's potential. But nothing that compromises the whole.

The location of the hotel is so good. You can see the snow-capped mountains, fjords and sunset at a glance while sitting in the room or restaurant. The hotel service is first-class, clean and tidy, the breakfast is rich, and boiled water is provided. There is a dedicated free parking lot. The best experience is: you can take a walk on the beach at any time🚶

Really in town, next to the boulevard. On the out side it looks like a big box but in side it looks lovely. Nice decorated. Good breakfast. They have free bikes. Really large rain shower. The room is not large but sufficient for a few days. Very nice staff.

Cute hotel close to stores and restaurants. The rooms had great views of the fiords. It is walking distance to everything. We walked from the bus terminal to the hotel. Breakfast had eggs, toast and other continental fares with good coffee. Service was good. They have a rooftop bar with excellent views for sunset. We stayed before and after the W Trek. They held our luggage while we were hiking. Would recommend and hope to stay again!

I have to start off by saying that we still had an amazing experience overall but I definitely have a few things to suggest from our experience. My husband and I stayed here for our honeymoon namely because we were really looking for a hotel with a spa and Rio Serrano was one of the only larger hotels that had that experience in Torres del Paine. We were coming from Punta arenas so it was a pretty far drive, about four hours. When I booked through Expedia I initially got in contact with their reservation team because I wanted to ensure we could book the right room with the correct view, the spa treatments, and any excursions since I know things are in demand in that area. The representative was very helpful and nice and she answered all of my questions which was greatly appreciated since we were trying to book in Chile without being able to call etc. A few days before our arrival at the hotel I was charged for a few things on my card we had a couple confusion‘s because of the back-and-forth via email which they resolved for me quickly and were super helpful! However I was a little disappointed because I had clarified what room view we wanted via email and then when we arrived I found out that that room was never booked and we ended up looking at the back of the hotel which is in a beautiful area but it’s just a bummer to not get that beautiful view. I also had started the conversation by telling the reservation agent that it was for a honeymoon and not to expect too much but when you pay for an all inclusive package you kind of expect at least a like happy honeymoon or some thing in your room when you arrive as this is common experience I’ve had from other hotels far less expensive. Transport was also extremely pricey for all locations which I understand because it’s remote but our transport from Punta arenas to the hotel with the hotels transport was nearly US$400. Which was more than a plane ticket from Santiago all the way to Punta arenas. Like I said we also booked the all inclusive package which was great because we made sure to get our use out of it, but we felt that our room was not up to par for the cost of the package per night at nearly US$700. The room had no artwork on the walls the bathroom was subpar and just the quality of the room while clean, was just nothing extravagant for that price. A little more fluff would go a long way, especially for the rooms that have the most boring view in the hotel. They also have no TVs in the rooms which is not a huge deal since most people are not going there to watch TV, but when it’s rainy and there’s not really anything else to do other than go to the spa or pool it would be nice to have a TV in your room. We booked two excursions both the Base Torres and the glacier boat tour both were amazing and our tour guides were stellar for our hiking excursion. we have nothing but amazing things to say about that entire experience! My hot recommendations are to ensure you book the room with t