Hotels With Airport pickup service in Jalisco, Mexico

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

I recently stayed at Dali plaza and had a mixed experience. I booked a room with a city view online, but upon arrival, I was given a room without the promised view. It was disappointing to not get what I expected, especially on the first night. Fortunately, the hotel corrected the issue for the second night, and I finally got the room with the city view I had booked. While I appreciate the resolution, it would have been better if I had received the correct room from the start.

Hotel is pretty new so it’s still kept up quite nicely. However I found the staff here at both the front desk and the restaurant exceptional. We stayed here on two different occasions and they were both good. Rooms have the proper windows to quiet the noise outside. Also the hotel has a shuttle to the airport BUT NOT FROM THE AIRPORT so keep this in mind. Uber is not allowed at the airport so you will need to take a taxi by pre-paying inside the airport near the rental car area. If you’re in need of staying near the airport, this is the best choice by far. Breakfast is usually included and pretty good too, not that continental crap. Enjoy! 😀

Hotel service is general, the location is very good. The difference between club king (7-12 floors) and city views (1-7 floors) is that the floor is a little higher and there is nothing to watch. A Hyatt hotel, knocking me when I was sleeping in the morning, the door said to change the battery of my door? It is very disappointing compared to the domestic Hyatt hotel. The price is very low.

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still

Alejandro, Erik, Moises, Rafael are the best! They always take great care of us when we come- Moises and Rafael for more than 30 years! This is not like the new mega-resorts. This is a quiet place with character. We come here to relax, and take an occasional short bus or taxi into town.

I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

1. Arrived at night, no street lights were quite dark, and for the first time I missed the entrance to the hotel. 2. The hotel room is very large, and the facilities are old but not bad. I thought there would be mosquitoes in October, but there were none. 3. You can see the pyramid from the hotel, and it is also very close to the net celebrity ikkil tiankeng, which is very convenient. It is super hot to enter the pyramid.

The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.

First of all, I loved the location of this hotel. It's right in the historic center and you can walk to so many lovely buildings and museums, and everything you need is right there (shops, pharmacies, restaurants). Upon checking in as a Diamond Hilton member, I was happy to find out they had upgraded me to a room with a nice, spacious balcony with a spectacular view of Guadalajara Cathedral. (See photo) The top-floor restaurant has a similar view as well. The breakfast has a nice, tasty variety. I also enjoyed drinks with a friend at the restaurant on one of the nights. The staff are great and helpful too. Elizabeth really came through for me when I needed to extend my stay a couple nights. Another girl (Anayeri, I think) provided excellent service as well, helping me get my dry cleaning turned in, despite missing the 10am deadline. All in all, it was a lovely stay, and I look forward to staying at this hotel when I return in the future.

I recently stayed at Dali plaza and had a mixed experience. I booked a room with a city view online, but upon arrival, I was given a room without the promised view. It was disappointing to not get what I expected, especially on the first night. Fortunately, the hotel corrected the issue for the second night, and I finally got the room with the city view I had booked. While I appreciate the resolution, it would have been better if I had received the correct room from the start.

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still

I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

First of all, I loved the location of this hotel. It's right in the historic center and you can walk to so many lovely buildings and museums, and everything you need is right there (shops, pharmacies, restaurants). Upon checking in as a Diamond Hilton member, I was happy to find out they had upgraded me to a room with a nice, spacious balcony with a spectacular view of Guadalajara Cathedral. (See photo) The top-floor restaurant has a similar view as well. The breakfast has a nice, tasty variety. I also enjoyed drinks with a friend at the restaurant on one of the nights. The staff are great and helpful too. Elizabeth really came through for me when I needed to extend my stay a couple nights. Another girl (Anayeri, I think) provided excellent service as well, helping me get my dry cleaning turned in, despite missing the 10am deadline. All in all, it was a lovely stay, and I look forward to staying at this hotel when I return in the future.

Very good location, next to the Andares mall. Facilities could be better.

I was very disappointed with my stay. The room was small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet Handel was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said none with a king sized bed were available. It was very noisy and every sound from the hallway echoed throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!

Excellent service with a very friendly staff. I booked a reward stay for a standard room and received an upgrade because I am a HH Diamond member. We spent six nights on the seventh floor with executive lounge access and had a fantastic time. The room’s city view--facing toward the north--was terrific. The executive lounge has fantastic views across the city, and with the exceptional service from Gustavo, the lounge's host, the environment is relaxing and is the perfect place to unwind in the evening. Do not miss out on the morning’s breakfast in the hotel's main dining room near the lobby. Outstanding selections and choices of authentic Mexican cuisine--as others have pointed out, unsurpassed conchas (pan dulce). I look forward to another stay at the Hilton Midtown and will count down the days to my next stay.

Excellent accommodation option, very cheap, super clean, large rooms. The hotel was very comfortable and very comfortable. Facing the metro station L3, opposite the corner is the macro bus station and about 850 m from the St John market of God, on the one side of the hotel there is a xxo and a cafeteria. The only bad thing is that it doesn't count, at this point with a restaurant.

Very good service, very helpful staff, very small restaurant but delicious breakfasts and good prices. Recommended, only the TV control did not work and we were never able to watch television

The room is neat, clean, large and well-divided. The outdoor view is charming. It was the first time I stayed here after being introduced by a friend. It was very cost-effective, so I moved here. I felt friendly when I checked into the hotel. However, there was a smell when I first entered the room. After I checked in, I couldn't smell it anymore.

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

Alejandro, Erik, Moises, Rafael are the best! They always take great care of us when we come- Moises and Rafael for more than 30 years! This is not like the new mega-resorts. This is a quiet place with character. We come here to relax, and take an occasional short bus or taxi into town.

The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

It was tricky getting into the hotel but i guess they do that for security reasons. Luckily there were guests in the lobby that let me in & used their hotel card for the elevator so i could go to the reception. The reception service was nice. I loved their gym. My room was really dirty , needed a deep cleaning since there were little hairs all over the bathroom & it stinked really bad of cigarette smoke. The stores around it & the gym make it worth it. Overall: i would come back.

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

After a two year absence, I returned to the San Marino for my fifth visit, a two week all inclusive holiday April 7-April 21....I was greeted warmly by the Manager Luis and assistant manager Armando. Mauro the hotel porter was his usual friendly self. I found the hotel again, very clean, with ongoing physical improvements to the hotel itself, and the food overall had improved from the last visit.....The bathrooms in the cheaper rooms desperatey need to be updated...but then of course prices go up. I must say they have replaced the mattresses and while firm, they are unlike the concrete blocks of yore that required a call down to the front desk for a foamy....Perhaps I have a little extra padding now as well....Masking regulations had been relaxed somewhat, but after a few days Covid reared its ugly head again, and masks were worn full time by staff, and guests were required to wear them while choosing their food from the buffet, which was dished out by kitchen employees....I actually preferred this as you know only a couple of gloved hands were on the serving spoons, as opposed to possibly hundreds with a self serve buffet....Food waste was cut down as well.....The servers would dish up small to medium portions, but you could always go back for more if you wanted to....I rarely did as the portions served were generous enough for me. Unfortunately due to Covid regulations and the staffing needed to serve guests, the made to order omelettes in the morning were dispensed with....but there was always a good selection of Breakfast items. The servers and chambermaids were friendly and efficient as always and work so very hard.....please tip your servers and chambermaids well.....Samuel, Jesus, Antonio, and the other servers (whose names escape me at the moment) made our holiday that much more pleasant with their great service. We were there of course at a very busy time Semana Santa(Holy week) and the second week of school holidays...so the hotel was crowded....However, they are enforcing the adults only pool rule....so one could have a quiet drink by the adults pool if one desired. They have closed the upper bar permanently......as it is close to the childrens pool, but it may have been due to staff shortages/cost cutting as well. The bartender Edgar still pours a good drink, and still loves to tease gringos....The beachfront and all of Olde Towne were incredibly busy, and the San Marino being by the pier, is anything but quiet. Would I return to the hotel for another holiday?....Probably, its nice being greeted like an old friend when you return to a hotel, and the San Marino remains good value for travellers on a budget, and the hotel fits me like a comfortable old shoe...but I would definately choose a quieter time of the year to visit.....

I really like the hotel, you can relax there and enjoy your vacation. The food is great

We really liked the hotel, the rooms are not like the images, at least we didn't get the modern rooms as in the images! Outside of that everything was fine!

The location, room, and amenities are all amazing for the price. The cleaning staff did a great job, and the front desk staff was very helpful. The restaurant is not the best food you can get in Puerto Vallarta by any means. However, it is very affordable and convenient if you do not feel like leaving. There are also a lot of great restaurants just a few blocks away. The pool chairs fill up early with towels, so it would be nice if they added a few more chairs which I believe there is room for. It was so nice lounging by the pool and being able to walk just a few steps to jump into the ocean. The bar (right next to the pool) also has good drink specials from 1 pm - 3pm and 5 pm - 7 pm. I liked the mai thai! If you are looking for laid back, beach front accommodations, this is the place.

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

It was tricky getting into the hotel but i guess they do that for security reasons. Luckily there were guests in the lobby that let me in & used their hotel card for the elevator so i could go to the reception. The reception service was nice. I loved their gym. My room was really dirty , needed a deep cleaning since there were little hairs all over the bathroom & it stinked really bad of cigarette smoke. The stores around it & the gym make it worth it. Overall: i would come back.

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

After a two year absence, I returned to the San Marino for my fifth visit, a two week all inclusive holiday April 7-April 21....I was greeted warmly by the Manager Luis and assistant manager Armando. Mauro the hotel porter was his usual friendly self. I found the hotel again, very clean, with ongoing physical improvements to the hotel itself, and the food overall had improved from the last visit.....The bathrooms in the cheaper rooms desperatey need to be updated...but then of course prices go up. I must say they have replaced the mattresses and while firm, they are unlike the concrete blocks of yore that required a call down to the front desk for a foamy....Perhaps I have a little extra padding now as well....Masking regulations had been relaxed somewhat, but after a few days Covid reared its ugly head again, and masks were worn full time by staff, and guests were required to wear them while choosing their food from the buffet, which was dished out by kitchen employees....I actually preferred this as you know only a couple of gloved hands were on the serving spoons, as opposed to possibly hundreds with a self serve buffet....Food waste was cut down as well.....The servers would dish up small to medium portions, but you could always go back for more if you wanted to....I rarely did as the portions served were generous enough for me. Unfortunately due to Covid regulations and the staffing needed to serve guests, the made to order omelettes in the morning were dispensed with....but there was always a good selection of Breakfast items. The servers and chambermaids were friendly and efficient as always and work so very hard.....please tip your servers and chambermaids well.....Samuel, Jesus, Antonio, and the other servers (whose names escape me at the moment) made our holiday that much more pleasant with their great service. We were there of course at a very busy time Semana Santa(Holy week) and the second week of school holidays...so the hotel was crowded....However, they are enforcing the adults only pool rule....so one could have a quiet drink by the adults pool if one desired. They have closed the upper bar permanently......as it is close to the childrens pool, but it may have been due to staff shortages/cost cutting as well. The bartender Edgar still pours a good drink, and still loves to tease gringos....The beachfront and all of Olde Towne were incredibly busy, and the San Marino being by the pier, is anything but quiet. Would I return to the hotel for another holiday?....Probably, its nice being greeted like an old friend when you return to a hotel, and the San Marino remains good value for travellers on a budget, and the hotel fits me like a comfortable old shoe...but I would definately choose a quieter time of the year to visit.....

We really liked the hotel, the rooms are not like the images, at least we didn't get the modern rooms as in the images! Outside of that everything was fine!

The location, room, and amenities are all amazing for the price. The cleaning staff did a great job, and the front desk staff was very helpful. The restaurant is not the best food you can get in Puerto Vallarta by any means. However, it is very affordable and convenient if you do not feel like leaving. There are also a lot of great restaurants just a few blocks away. The pool chairs fill up early with towels, so it would be nice if they added a few more chairs which I believe there is room for. It was so nice lounging by the pool and being able to walk just a few steps to jump into the ocean. The bar (right next to the pool) also has good drink specials from 1 pm - 3pm and 5 pm - 7 pm. I liked the mai thai! If you are looking for laid back, beach front accommodations, this is the place.

The hotel is nice but the service such as drinks and food is very low quality for what you are paying

I have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.