Hotels With Airport pickup service in Iowa, United States

Cost was slightly better than the nearby holiday inn express, reviews from other guests said customer service was great. Holiday inn customer service was not saying it was good. One night stay, didn’t have much time to check anything our spa related. Walked through the ******. Be advised ****** allows smoking. Luggage rack in individual room was a little loose, but held up. Details didn’t explain if there was an indoor pool, front desk said yes, however it was under construction. No complaints because it was only a one night stay. We will come back. Customer services all around was superb. Just unclear on the digital offerings when searching online that needs to be understood better.

Love this place we stayed on the 3rd floor no problems room was very ean bed was just a little to firm for my back I had 4 pillows 2 soft 2 firm pillow cases said firm and soft kinda cool. Never again will I bring my pillow from home no need breakfast was great fresh apples, bananas. Biscuits and sausage gravy, two kind of omelets, pork sausage , cinnamon rolls milk cold cereal , 3 kinds of juice. Oatmeal pancake machine was out of order,😞. Breakfast was always great. The pool felt so good jacuzzi felt so good pool and Jacuzzi we're both so clean and they provide towels at the pool also.

I have stayed for extended periods of time at this motel when I have had business in Cedar Rapids. I have found the rooms quite clean and comfortable. What I love about the place the most is the people that work there. So accommodating, efficient, helpful, and kind. They go above and beyond. I also would like to give a shout out to Melissa and Nicole, very professional and hard working!

The hotel is very clean and very nice

Very good hotel, every service staff is very patient... I can hardly speak English, and I can use translation software to be barrier-free... Good breakfast, very good drop-off service... Very close to the airport... The big supermarket next to it is convenient Shopping for food... I haven't commented on Ctrip for many years, this hotel is worth recommending...

We travel a lot and stay at many places. We wanted a sample of a bed and breakfast and a more traditional stay while going to our Godchild's wedding. It is an older Victorian house with about 15 rooms, which does give breakfast. Here are a few items that need to be attended to to bring this facility up to par. The wallpaper in our room and the hallways were starting to peel away and instead of gluing, they put matching tape to hold it together, there were stains on the rugs in our room and holes in the carpet in the halls. On each floor, the fixtures, old as they be, did'nt have matching bulbs, or many bulbs were missing. So the lighting was off. The shower caulk in our bathtub was moldy. The left handle on the sink was loose and came off. The ceiling above our bed was patched and not repainted so there were two different colors. The chairs were antique, for the ambiance, but they could not be sat on. The owner needs to put more money into restoring this location. Also, communication with the bed and breakfast was different. Every time I would call, the owner would just text me. I had to get all the info, and codes to get into the place by text. It would have been nice to get this info ahead of time and maybe have a copy in the room as well as how to use the TV, because it was apple tv. Also, there is no AC in this old house, which we understood, but there were portable AC units in halls and rooms, we were hoping that the electric panels could take all of these plug ins, along with microwave and refrigerators in the rooms. No one is ever at the front desk, you can only text him to talk. Not personable, I understand because of covid, but we felt that we were let alone in the house with no one at the desk. He just told us that we can text if we need anything. I had to text and ask for my receipt after I got home. I probably would not stay here again. Needs work and better communication.

The room was very clean , it had everything in the room that was said to be, tv cable, coffee maker ECT. We didn't eat breakfast maybe next time, Staff at front desk was very kind and courteous ,even drew us a map were to find the room, all and all great place to stay

Very good hotel, every service staff is very patient... I can hardly speak English, and I can use translation software to be barrier-free... Good breakfast, very good drop-off service... Very close to the airport... The big supermarket next to it is convenient Shopping for food... I haven't commented on Ctrip for many years, this hotel is worth recommending...

The staff was so friendly! We had a bit of miscommunication between the hotel and trip.com regarding payment, but they got it worked out quickly and the staff were quick to make things right for us! We enjoyed both the hot tub & pool and both were exactly what we needed!! The hotel was far enough from downtown to be peaceful but close enough that everything was accessible. The biggest thing that stood out was how accommodating the staff were. Absolutely recommend.

Chose this hotel due to convenient location to State Capitol and activities. Read reviews that said it was quiet but that depends on the room you get. We were in a 'special' corner (larger, tall windows and great view of capitol) on the Northeast corner off of Grand Avenue. Unfortunately, the traffic was LOUD for a Sunday night with people drag racing up and down Grand Avenue. AND, there is a restaurant/bar next door (COA) that was playing very loud music/bass. At 11:30pm it was still going and we called the front desk. Apparently they keep the music going until 2am and sometimes later, even though the noise ordinance is much earlier. The front desk staff seemed frustrated by this as well so we weren't the first to complain and they've asked them to stop the music and they refuse. Luckily, the awesome guy working the front desk was able to move us to a smaller but MUCH quieter southwest room that was higher up and the difference was shocking. So if you want to sleep, do not choose a room on the road/east side near the COA bar. Also, underground parking is $30/day, but there is a parking garage across the street that was only $10/day and still convenient. The onsite breakfast was ok, but at $14/person, we only ate there once. This all aside, the staff was AMAZING and accommodated our request for an late checkout, very friendly and the rooms were clean and comfortable. The onsite restaurant/bar The Republic had great drinks, a nice relaxing atmosphere and very good food. The hotel was walkable to many spots we wanted to visit and the river front was fun to explore. We walked to the Iowa Taproom, RoCa, State Capitol ad there is great coffee just around the corner. Being from Des Moines, it was nice to get to know a different part of the city.

Low price satisfaction, but really simple, no elevator, the room is still standard, if you value the low price, you can choose the high price, it is not cost-effective unless there is no room, there are many hotels around, but close to the airport.

I’m assuming this is a chain hotel but it really stands out from most I’ve stayed in at this price point; great interior design, colours, amenities. Huge comfortable bed in a large room with a great bathroom. Fridge, coffee machine, full length mirrors, comfy chair…super friendly check in staff. Free easy parking. Excellent place. Highly recommend for a good stop over on a long road trip.

This hotel was such a fun surprise! I booked this for a work trip and had no idea what to expect. It’s now my go to hotel when I’m in Des Moines! It’s in a new area with a lot of restaurants and shopping very close, and they do have a steakhouse in the hotel, but I haven’t eaten there. The rooms are super modern and new, with a bright and airy feel to them. The bed is super comfortable and the rooms are quiet. The only downfall is the sink faucet, which is set super far back, so it barely makes it over the back edge of the sink. The pros of the hotel will make me overlook that, as I love this hotel!

Our room was clean and adequate. The front desk clerk was very friendly and thoughtful. However, the front desk clerk was not wearing a face mask and the plexiglass shield did not extend over the entire counter, and the clerk was within two feet of my face. This puts me--and thus my entire family--at risk for COVID infection. While the owner has taken some COVID precautions (e.g., no communal coffee in the lobby), not requiring staff to wear face masks demonstrates a lack of concern for public health. Given that approximately 150,000 people have died of COVID-19 in the US alone, this is concerning. We we will choose another hotel to stay in in the future until the owners make substantive changes to their policies and practices. Also, we are not Democrats--COVID-19 does not discriminate on the basis of political affiliation.

This was one of the worst hotels I've ever stayed at. Our first room had a ”view” of the atrium (and I use that word generously), meaning that we would need to keep the curtains closed at all times. We didn't keep that room for long though -- not after discovering more problems (no soap in the bathroom, somebody's ice packs in the refrigerator and worst of all WADDED-UP DIRTY CLOTHES IN THE DRESSER). I called the front desk about the problems and they said they would inspect another room so we could move. Thirty minutes later, our 2nd room was only slightly better. We wiped down all the surfaces with Clorox wipes and saw that the bathroom counter was especially dirty. Basic things you need in a room were absent -- we had only two hangers in the closet, and no luggage rack. Both rooms' sinks and bathtubs were dated and rusty. Someone else in our group rushed over to Wal-Mart to buy flip- flops because she didn't want her feet to touch the bathroom floor or tub. Way, way overpriced at $154/night including taxes. If we hadn't been stuck at this property because of a group reservation, we would have asked for a refund and bailed out.

Very good hotel, every service staff is very patient... I can hardly speak English, and I can use translation software to be barrier-free... Good breakfast, very good drop-off service... Very close to the airport... The big supermarket next to it is convenient Shopping for food... I haven't commented on Ctrip for many years, this hotel is worth recommending...

The staff was so friendly! We had a bit of miscommunication between the hotel and trip.com regarding payment, but they got it worked out quickly and the staff were quick to make things right for us! We enjoyed both the hot tub & pool and both were exactly what we needed!! The hotel was far enough from downtown to be peaceful but close enough that everything was accessible. The biggest thing that stood out was how accommodating the staff were. Absolutely recommend.

Chose this hotel due to convenient location to State Capitol and activities. Read reviews that said it was quiet but that depends on the room you get. We were in a 'special' corner (larger, tall windows and great view of capitol) on the Northeast corner off of Grand Avenue. Unfortunately, the traffic was LOUD for a Sunday night with people drag racing up and down Grand Avenue. AND, there is a restaurant/bar next door (COA) that was playing very loud music/bass. At 11:30pm it was still going and we called the front desk. Apparently they keep the music going until 2am and sometimes later, even though the noise ordinance is much earlier. The front desk staff seemed frustrated by this as well so we weren't the first to complain and they've asked them to stop the music and they refuse. Luckily, the awesome guy working the front desk was able to move us to a smaller but MUCH quieter southwest room that was higher up and the difference was shocking. So if you want to sleep, do not choose a room on the road/east side near the COA bar. Also, underground parking is $30/day, but there is a parking garage across the street that was only $10/day and still convenient. The onsite breakfast was ok, but at $14/person, we only ate there once. This all aside, the staff was AMAZING and accommodated our request for an late checkout, very friendly and the rooms were clean and comfortable. The onsite restaurant/bar The Republic had great drinks, a nice relaxing atmosphere and very good food. The hotel was walkable to many spots we wanted to visit and the river front was fun to explore. We walked to the Iowa Taproom, RoCa, State Capitol ad there is great coffee just around the corner. Being from Des Moines, it was nice to get to know a different part of the city.

Low price satisfaction, but really simple, no elevator, the room is still standard, if you value the low price, you can choose the high price, it is not cost-effective unless there is no room, there are many hotels around, but close to the airport.

Clean, comfortable and friendly staff.

Okay, where to start? 1. They do not have an airport shuttle after midnight. This is NOT stated on their website claiming to be an ”airport” hotel. 2. It took a bit to get a $27.50 ride that was less than 2 miles to this hotel 3. The ”lady' at the front desk hates her job. 4. When I said these things, she comment was take it up with management. She said they never listen to them etc (she hates her job) I said I would and I will drive the point home at this point, I guess this flipped her lid. She slaps the keys on the counter after several guffaws and such. I picked them up the same way she slapped them down. 5. This really set her off and she got nasty. I told her I picked them up the same darn way she slapped them down. She said f*ck you, I said it back and she kept going and going, at this point I felt the need to keep her going as I walked to the elevator and she did not disappoint. This hotel is clearly poorly run. The employees hate their job and the ”guests” are clearly a nuisance to them. Short of me yelling or getting out of line there is no cause for her mouth, other than she is a miserable human being (at least tonight). I had a second reservation for tomorrow night and I cancelled it and will be staying downtown. I only hope that hotel is not under the same management (stay tuned) When you are traveling, things don't always go well. This was a long day and it was made far worse by Brandy. Brandy is not a happy person and she hates her job. My guess is the shuttle driver does and probably everyone else here does as well. I will make sure this one is on the never again list. That makes 2 or 3 over the last 30 years, quite an accomplishment a few minutes into the stay. If you are flying into Des Moines it is advisable to prearrange transportation as the airport and the surrounding hotels are not up to the simple task of getting you to the hotel. When you call them out, they are not capable of a rational response or anything even remotely professional.

Stayed here while visiting family in Des Moines. Pleasantly surprised by the overall condition of the property. Usually airport motels are rough and run down. Not this one. The check in was smooth and very friendly. We got a room just off the lobby. Quiet. Room was super clean. Carpet fresh. Bathroom was new looking. No complaints. Bed very comfortable and slept so well. The pool area was very clean, ample towels, and nice size. Water was crystal clear and looked like the pool had been renovated, cause so clean and pure. Only complaint I would have is that the hot tub was not working. I would definitely stay here again.

Very good.

We had an amazing experience from the minute we walked in the door. We had been playing since April and traveling most of July with our daughter’s basketball program and this was our last stop. The staff was so accommodating and helpful. They offered us shuttle service, help with our luggage and tips for what to do around town. And that was just within the first few minutes. The hotel is beautifully renovated and in a great location. I highly recommend staying here and can’t wait until we can come back. Thank you for the hospitality!

The hotel is very clean and very nice

It's enough to stay overnight. It was a great hotel considering the accommodation fee.

I have stayed at several hotels close to Omaha airport when I needed to leave for an early flight. This hotelhas been the best for the money. I left before breakfast was served so I don’t know how that is, but the hotel was very clean. Try to get a room on the side opposite of the convenience store though due to the traffic noise.

Pool not working. 90 degree days during our stay. We paid for a hotel.with a pool. 😠😡🤬 Bath tub drain not working.at all. Had to go to front desk. They were not answering phone to get help with drain issues. Pulled lots of gunk and hair from drain. Tub wasnt cleaned well. Wash cloths with stains Bedspreads both had stains. Ice machine not workin. Microwaves out on counter not cleaned out discusting we wouldnt even pop our micro wave popcorn in them. No cups for coffe and juice both mornings. Had to ask front desk foe them. Short staffed people doing multie jobs. Poor quality over all

She is very nice professional she helped me out when needed she has checked me in twice very helpful she rocks she came to room to check my phone is working. She told me the Wi-Fi beds are soft big comfy shower pressure good