Helnan Dream Hotel and Conference Center

I wouldn’t have chosen to stay in this hotel ! The only reason we stayed because this was chosen by our tour company. The hotel is out of no where , there is nothing nearby. This is at best a 3 star hotel and I’m being generous here :) There are lot of issues - Very poor soundproofing , we were woken up a couple of times due to the neighbouring room noises ! Shower head doesn’t work properly Washroom basin has drainage issues The list goes on and on

A big thank you to the Helnan Dreamland team, from Dr. Madiha Khattab's Group of Emaar Misr property owners Special thanks to Mr Mohamed Abdelfattah and his whole team of managers, chefs and staff. Thanks to Mr. Mohamed Shaker, Mr. Osama, Mr. Mohamed Singer, Mr. Ahmed and the security team, Ms Samar and the reservations team, the events' team including Mr. Wael Abdel-samiee, Chef Essam, Chef Sami, Chef Sayed, the whole team of waiters and the house keeping team . The Hotel is very outstanding. The service is world-class, starting with the warm hospitality of all the team and their constant welcoming smiles and words, all the way to the on-point and spotless perfectly furnished rooms. Staying at Helnan Dreamland is the wish-for break and vacation. It's absolutely recommended for all family vacations, business trips and all. Geographically the hotel is located at a proximity from the Pyramids, the theme park "Dream Park" and Mall of Egypt. A big thank you to Dr. Enan Galaly, the founder and owner of the Helnan chain and to the Dream Land Management. Thank you, Gasser Mahmoud

We stayed for 4 nights and first night we were happy with the hotel, room ambience etc. On the 2nd day when we came back to the hotel we noticed that the Air condition was not working and we called maintenance. The guy who came tried to fix it and after about 30 mins we were told he cannot fix it that day and will have to return the following day. He said he could get our room changed. As we had a long day and had an early wake-up call we said we will manage for that night as the thought of packing/moving was not ideal and was hoping it will be fixed. Following day we informed the reception before we went out and even got our travel agent to do the same. Sadly when we returned after a long day AC had not been fixed and there was no message to inform us that. However there were dust all over and not-closed panels on the ceiling instead. There was no messages to say they could not fix the AC too. So we called the reception however they kept the phone and did not even return the call in case they did not hear us. I went to the reception and informed as the guy on duty who told me it was fixed!!! I told him I will not come down from 4th floor if it was fixed. He then checked something on the system (and surely saw some remark) and so said they will change our room and he will send someone to assist us. I went back while a guy came in 2 mins! Obviously we wanted more time. So we asked him to stay for 10 mins or come back after 10 mins. He opted for the 2nd option. However after 20 mins as no one came we called the reception and reception answered the phone by saying "my colleague will come now". So it was obvious they can see our room number and knew why we were calling and it was also obvious our call earlier was cut deliberately. Luckily the room was in the same floor (4th floor) however we were given twin sharing beds instead of a double bed, which we had in the original room. Also the room was generally smaller, while the bathroom was not at all to the standard of the initial room we had. There were empty shampoo bottles etc. As it was quite late and as we were tired we did not press the matter after that. The hotel didn't even have the courtesy to apologise to us for not being able to give us a double bed! Similarly the hotel did not think to inform us or the travel agent that they could not fix the AC and that they would like to change our room until we went down to the reception! Lacked empathy and common courtesy BIG TIME and we were really disappointed.