Best Hotels near Backhill Wood, Aberdeen

I’m a regular traveller and had started to stay at this hotel every month but I was very disappointed with the cleanliness of the room. Especially with the COVID pandemic going on. The carpet was full of crumbs, the large shower towel was stained, there were finger prints on door handles and toilet flush (showing it hadn’t been cleaned). I never complained and cleaned it all down myself as I was too tired and couldn’t be bothered to move rooms. But I have opted to stay at a different hotel for my next stay in a few weeks time.

Absolutely perfect stay & the staff were perfect aswell, could not fault

We stayed here for 2 nights as a family whilst my husband was working. The entrance to the hotel was lovely, a beautiful aroma in the air and very helpful staff on the reception. On entrance to the lifts, everything seemed clean and fresh. The rooms were large. We had a double and a single bed, and still had plenty room for a pram and our bags. The shower was powerful and hot which was lovely and fresh towels each day. There was a kettle with plenty tea/coffee to choose from. The beds were comfortable. There was a heating/air con remote however regardless of what we did, the room cooled at night time, waking our little one who likes to be snug as a bug. After night one, I left the room for it to be made up and although the room was cleaned - the bed was “thrown”together the way I could have done it myself. None of the covers were “tidied” under, making it like a fresh bed again for that evening which was disappointing. There were also a number of marks on the bathroom tiles and up on the ceiling which could have easily been sprayed and wiped down, I’m sure. Perhaps a little more attention to detail with certain things. There was an ice machine on our floor - didn’t work. However reception brought some up for us which was good. There is a lovely large bar area on entrance to the hotel. I was looking for somewhere to have a coffee on day 1 however was informed I could only have takeaway coffee as they didn’t open until noon. I found this a bit strange as there were a lot of business people with laptops who were instead sat on the couches outside the bar area when in fact, they could have had a comfortable seat with a coffee in the bar area. Maybe something to think about? It’s a shame as I had met up with a group of 6 of us plus our kids and we would have all ordered food and drink but instead had to make our way to Starbucks.

On arriving at reception to check in on Saturday, the reception staff found that I had booked the room for previous night [Friday] and this had in turn been documented as a No Show. The staff were helpful in offering an alternative room- there were no Stanard King Rooms left for the Saturday Night, only the Apartment Suites. We thanked them and left, stating we would try and find something else. Naturally, I became upset on leaving after making such a mistake- When outside heading back to the car, the Booking Manager (i think his name was Barry) approached us and said he would have a look and see if he could help. He was able to move our booking from the Friday to the Saturday for no extra cost, and also upgraded us to the Apartment Suite free of charge. We were so grateful and appreciative for his help and he saved our weekend so we could continue to celebrate my Birthday as we had planned. The room was spacious and comfortable with a kitchenette, bathroom with over bath shower, king size bed and a fridge amongst the facilities available. 5 stars all round

Clean hotel with nice big rooms and great facilities, the microwave and fridge were great added extras. My husband has a weird obsession with showers so he loved the rain shower haha. The staff we dealt with were all very friendly too. We will definitely be back again.

One of the coolest hotels I’ve ever stayed in! Loved the vibe, the food, the people. It’s beautiful and unique, with great history as well.

very good location and breakfast. the room is clean and big.

First visit for us . 20mins wait for drinks.no steak available.potato skin starter was wrong, put back when returned they had only scraped the topping off and added the correct one and clearly reheated in a micro. One main meal didn’t arrive with others. A side of garlic bread came again heated in micro returned it and got replaced nearly after main course was finished. No Red Malbec Wine. No hurry to clear empty classes. Another table had been told that there was no pizza left! Also a table with young family when left there was food on floor and when it was set up for another 4 people the floor had not be swept. Asked to speak to the manager at end of night and he did not come near us! We had gone through to the public bar and the manager was going about there and he still did not approach us. Quality of the food was generally good but the above things I have mentioned let it down big time. Not sure if we will be back