Guest User
June 1, 2024
I stayed here as a backup for another hotel in the area which had been unsatisfactory. The hilton had many excellent features, large rooms, good room service. In many ways it was easily accessible, however, the parking lot is some distance and down elevators and the doors to the elevators and car park are quite heavy. So for someone with a disability this could pose a problem, there was also only a limited about of blue badge spaces. The first night I stayed the breakfast was top notch which is my usual experience with hiltons, however, the second day I got very little despite having paid extra for it (some hiltons include a free breakfast). There was an extremely large tour group that decimated the breakfast buffet, and the staff were not able to keep up with demand. I was unable to have oj, and most of the hot foods aside from sausage and bacon. I went to have porridge as that was still there, because no ladle had been provided to self serve so had not been eaten. When I spoke to a staff member, she snapped at me and seemed extremely irritated and annoyed at me for asking for a ladle for porridge. She did eventually retrieve me a new one. The same tour group also left suitcases all over the entrance way which could cause issues for those with mobility issues and using crutches, wheelchairs or were visually impaired. The distance to car could potentially cause issues for those with disabilities if travelling alone, with others you could be dropped off out front whilst the other person circles around to park. The bed was very comfortable, and the room nice and dark aside from one black out curtain being mismeasured for length. The air-conditioning worked well. I would come again, but I would be more likely to order breakfast in my room than risk the potential excessive tour crowds. The reception staff were friendly and helpful.