Village Hotel Aberdeen

Really great staff!

Never again weekend from hell . The only thing I like was Starbucks, no heating working , moved 3 times . Rooms cold . Dirty restaurant, food very poor . Could go on but manager seems to think this is except able. All I can say won’t be back . Got plenty of photos of how bad it is . Don’t waste your money .

Room comfortable and the expected standard but no glass or drinking water in the room. Bar/Restaurant much less efficient and enjoyable. System of ordering food and drinks is clumsy and slow. Despite booking a table you are now required to join the queue for drinks and bar food to order a meal. Waited 20mins in a queue for a glass. App or device from table surely a much more efficient way of ordering . Thumbs inside breakfast cup being brought to the table not a good look.

I had a pleasant couple of nights here last weekend. Check-in was quick and very friendly and the room was very comfortable. The air conditioning didn’t seem to work despite fiddling with it but thankfully the temperature was just bearable, and a fridge would have made the room perfect. Breakfast items seemed to be good quality and very tasty - although they did struggle to keep up with demand with the hot items. I would have no problems staying here again, very nice hotel.

Great stay again at this hotel. Lovely feel and great leisure facilities

was all good! food was nice, room was good, comfy, shower was great. My only dislike was looking forward to going to the gym and theres a load of meat heads grunting and chucking weights down. No need for it.

From check in to check out this stay had many shortcomings, which when raised with staff we were met with a rude and dismissive attitude. Here are the further details of our stay… On arrival we used the screens to check in which were painfully slow. We then were unable to enter the room even after getting a further 2 keys. We returned to reception for a third time and discovered the door mechanism needed charged/new batteries. The person on reception was alone so needed to find a supervisor to assist us. The supervisor was able to grant us entry into the room however her attitude towards us was shocking, she didn’t acknowledge us at all nevermind the inconvenience we had already encountered. She was dismissive and unprofessional in her demeanour. On booking a quiet room we were allocated a room directly above the gym so were disturbed throughout our stay by weights and music. The room we stayed in was below average, with a wall clock that didn’t work, a bed on wheels which rolled at the slightest movement and broken a/c making the room unbearably warm. We spoke to reception about the temperature of the room and we were not given an alternative but told someone would look into it…with no solution or follow up. After a long day we decided to try room service, we ordered a range of starters and mains to share and the food that arrived was hugely disappointing with some items being inedible including the chicken tenders still being slightly pink, with soggy breadcrumb coating. We also used the chat function to request ice which unfortunately only came as 3 cubes in a glass instead of a bucket. The second time we used the chat we were unable to contact staff so tried calling the front desk via landline and were unable to reach anyone. Overall poor customer experience and management. Even when asked to give feedback on check out the woman on reception then became defensive when we were only listing our experience, trying to give constructive feedback. Very disappointing, would not recommend staying and my partner and I won’t be returning.

Very good hotel and friendly staff. 8/10