OYO Flagship Brentwood

This hotel was awful very dirty staff was very rude hole's in doors toilet seat was broken needs a vist from health and saftey I only gave it one start because there isn't a Zero option

If you are reading this review you will already have ready all the other poor reviews....other guests are not lying! This hotel is absolutely shocking, filthy beyond belief. Such a disappointment. This hotel is a very well known hotel for people from the Northern Isles. This is not the hotel I remember. It is the Brentwood hotel plus the Highland guest house next door merged together under the new owners OYO. Staff are not friendly, absolutely nothing explained to us upon checking we were told to "go to the building next door" This instantly got me concerned as this was the old Highland guest house. We entered the family room, which looked nothing like the pictures online. The bin had not been emptied, there were hairs all through the bed clothes which had obviously not been changed. The piech of material that hotels place at the bottom of their beds for decoration was covered in someone's blood. We were so tired from the boat journey to Aberdeen and angry that we had faced up to that we just dumped our bags and left the room to go shopping and tried to not think about it because it was only for one night. The next morning however when we tried to have a shower in the again dirty bathroom which had absolutely no soap for washing your hands with, there was no hot water after running the shower for a few minutes. A call was made to reception about the issue I was told that this is normal and the water would turn hot after a few minutes, after 8 minutes the water was barely warm. We couldn't wait to leave, a massive disappointment from what used to be a fantastic hotel........Never again!!!!

Our stay in the hotel was terrible the rooms were dirty, the carperts were soaking wet, the hotel staff was rude there was no bar or restaurant and could not get a drink to give my 9 year ols regular medication. It was taken up to 15 minutes to heat up showers. There was people sleeping on stairs which police had to remove. There was sockets hanging off walls and blood on walls and covers on beds I would not recommend this hotel.

The room was so small I am heavily pregnant and I almost could not fit behind the bed. The room was dirty not hoovered and blood in the bath tub. It was so hot being on the main Street we could not open the windows and no AC. The street was so noisy. TV not working and so old. No breakfast. Only the location was great will not go back

We booked a twin room but on arrival wechad a double room. Couldnt be bothered changing as we were running late. Trying to get into room on returning was a nightmare. Codes didnt work. Took us ages. At one point we thought we d sleep on the steps

Denied in the receprion even we had booked. The receptionist did not give any reason.

An average hotel a little dated but think cleaners could take time to dust blinds

Was a good size room for us, clean enough. Also friendly staff also.

All OK, Excellent value.Very Handy for centre of town