Best Western® Hotels in Aboite Township

We had a tournament for my daughters basketball so I called the hotel on Tuesday the 15th 2022 to inform the hotel that I might not need Saturday night because I had a child of ours who might be released from the hospital on Saturday afternoon so I would have to drive home Saturday and not be able to spend the night. It is a 4 hr drive back so the Front Desk person (Jimmy I believe) informed me that not to worry and that I could do this on Friday when I arrived. I called the front desk and spoke to the lady working Friday late morning BEFORE I even checked in the hotel of the situation and she said No Problem and she'll see me when I came in to check in. I came there at Noon and was told the room would not be ready for 2 hrs so I left and then when I came back she informed me that I was going to be charged for Saturday even if I did not stay because it was too late to cancel. I told her my story and she said there was nothing she could do. I called the number she gave me to talk to corporate and they pretty much told me there was nothing they could do either and it was up to the manager. There was NO Manager on site and wouldn't be until Monday. She told me that a manager would call me back and NO manager ever did. I handed the front desk the keys at 11:15am on Saturday morning the 19th and checked out and drove 4 hrs home. I was then still charged for a night I DID NOT EVEN SPEND there. No calls, No care whatsoever, I was told not to cancel that Tuesday and to come in Friday and I could do it then so in case I needed that room for Saturday it would still be there for me. I was misinformed by 2 front desk workers and this is not my fault. I deserve a refund for the Saturday I was NOT there and for being taken advantage of. Worst experience of my life at a hotel the way i was and am being treated !