Holiday Inn Express & Suites Absecon-Atlantic City Area

Exceptional Stay for Our Team! We recently stayed at the Holiday Inn Express & Suites in Absecon, NJ, with our group of 25 athletes and their families from August 8th to August 11th, and we couldn’t have been more pleased with our experience. From the moment we checked in at 3 pm on Thursday, we felt incredibly welcomed. The breakfast was perfect for our early mornings, providing the energy our boys needed before their games. The common area was ideal for our team to gather and relax, and our families enjoyed the pool alongside other guests, making for a fun and enjoyable stay. We had planned a team cookout at a local park, but the weather had other plans. Thankfully, the hotel manager, Justin, was incredibly accommodating and allowed us to use the hotel premises for our cookout. We had a large spread, and the maintenance staff was on duty, ensuring we had everything we needed. Their attention to detail and willingness to help made all the difference. We are aware that our group included 13-year-old boys and their siblings, and at times they got a bit out of hand. The staff handled the situation appropriately, with professionalism and understanding. Holiday Inn Express & Suites in Absecon, NJ, exceeded our expectations. Manager Justin and his staff were wonderful, and we are so grateful for their hospitality. Thank you from New Hampshire!

Good morning. I stayed at the hotel, Holiday Inn Express, 655 White Horse Pike, and before I speak on the bad experience, having been there once and never will go again, let me speak on the good experience. The booking was done on Friday, went there the same day. The room was clean, the bed was nice, the bathroom was clean, the soap was there, the people who brought the towels were nice and helpful, the people who helped with the checking in process were helpful. The fact we were able to check-out later, at 12:30 was not bad. I do not swim, but my fiancé does, so she swam, and I walked in the pool. We went there to want to get away from the city. Remember we had to come back to the city. So, the clothes which were used for swimming, we washed. I did get the detergent from the front desk staff, and the quarters too from them. I went to do the laundry, this being the same day we are to check-out, and some person who works in the hotel while I am getting breakfast stopped me and stated to me that I was in the past escorted from the premises there. That did not happen since I never been to the hotel there before, in my life. The person, no need to mention a name, told me that he would call the cops on me and requested to know my room number. What was unknown is that I am a gold member with the IHG, I stated such to the person. What was not known to the person is that I worked in hotels so I know and knew the procedure of when approaching somebody regarding if he/she belongs there. The procedure is not to ask what room one is in, but rather if one can show a room key. See, stating simply the room number does not mean one is a present guest. However, to show a room key is a stronger way of proving one's status as a guest. I did not state to the person while dealing in matters of being humiliated that about my status of working in hotels since the point too was to get away from the city and not bring the job there. So, I asked who told him about me having been escorted from the hotel in the past. He stated the staff did. Upon that, I offered to show my I.D. which if it was accepted, a procedure cops use, one's truth can be verified. The person did not want to accept my I.D., never did accept my I.D. So, I knew with the lack of information of the identity of the staff who according to him told him I was escorted from the premises from the laundry in the past, I did not state the room number. The laundry room's door was open. If it was closed like the pool's room one would need an access card to get into the room. So, knowing this and knowing the procedure of asking for one's room key to be shown, and certainly of one's I.D. being shown, which some hotels use to verify when checking one in, I realized the gentleman did not know what the procedures were. I spoke eventually to a staff member, which is why I called this 'nice room, bad staff' and stated I got the detergent from her, I named the person who I spoke with about checking out late, I spoke to her

I was a bit skeptical of the location but it turned out to be fine. Check-in was easy. When we first walked into our room, we heard the toilet running. I immediately called the front desk to report it. Shortly thereafter, the manager showed up to check the problem because the maintenance person was busy. The manager did something to stop the toilet from running. Later in the evening, the toilet started running again. I again called the front desk to report it. The person on the phone stated she would call the manager to see what he did earlier to stop the running since maintenance staff had gone home. The front desk agent called me back and told me what to do to stop the running. She said the maintenance person would check the toilet in the morning and that’s what happened. The manager also returned to check the situation also. That level of caring by management was certainly appreciated. The rest of our stay went well. We ate breakfast at the hotel. There were plenty of selections and enough food for everyone.We also used the swimming pool and whirlpool. Both were clean and towels were provided. Overall we enjoyed our stay and would recommend the hotel.

Loved everything.

Hotel was clean and the staff was helpful and responsive, but the sound proofing is terrible! Could hear people talking and playing music 3 rooms down the hall. It seemed the doors not the walls. I’ve never had an experience in a hotel as noisy as this one.

Booked two rooms as part of a wedding party. One room was not available, was supposed to be notified when it would be ready. Was never notified and the manager (Franklin) refused to give us a refund for the room we never used. Was also mistakingly charged a deposit for each room. Would of been better off staying at a $50 motel. I have never experienced such awful customer service at a hotel.

It was very clean and well run.