Pierre Mundo Imperial Riviera Diamante Acapulco

When I arrived, I was told that my reservation was for Sunday. It took a long time to get my room, even though I repeatedly told them and displayed my booking for Saturday to Sunday, before I was allowed to check in. Next, the room I was given was not cleaned properly. It could be since it wasn't expected to be used, they didn't clean it before my check-in. The main benefit I had was the close proximity to the airport, which is helpful if you have an early departure from Acapulco's airport. Overall, the value for money felt poor, though it could be due to the check-in mix up. I will give them another try and hopefully I will have a better experience.

The Pierre is a nice hotel howver it's old ( built in 1957) but very tired in need of a face lift. My wife and I came for the beach and pool. This is part of a group of three hotels the Imperial, Princess and Pierre which are all inclusive. There is a shuttle that will take you to the othe two hotels where you can use the pool and restaurants under the all inclusive. Each hotel has a little better quality than the others. The Imperial has the lowest quality of food and drinks. The Princess and Pierre have much better quality. The Pierre and Princess have beach access the Imperial doesn't. The Pierre was in it's day was very exclusive and catered to many movie stars of that time Sammy Davis, John Wayne and many others. The pool is very nice but is in need of repairs parts of the concrete are missing. All of the comments are mine. Others may have different options.

Amazing!! Serene, Oceanview rm was fantastic!! Very clean. All the staff was very friendly, and professional. Had some GF’s over for the day, Our server went above and beyond to serve Our Every need!! I recommend him highly, Just ask for (Diego)⭐️⭐️⭐️⭐️⭐️by the pool or restaurant.

CARELESS, OLD. Old, old old… not clean, not maintenance. All the light came thru in the morning, the curtains old, careless, bad quality, old, . The windows in the bathroom dont close, so animals come in. Its clearly that they didnt change stuff after the hurricane, so its in bad conditions..!!! Like the AC old, noisy, dirty. VERY BAD DECIDION TO COME HERE. Dont come!!! URGENT CARE FROM THE OWNERS!

We are repeat travellers to this wonderful and relaxing resort. It continues to meet our expectations for a high quality location. The staff all display excellent customer service. Bruno,Erick,Luis, and Marco, to mention a few, were exceptional and made us feel very special. We will definitely be returning in the near future.