Emporio Acapulco Reviews

The location is fantastic BUT the quality of the service and the whole experience went down. I remembered it to be much better than what it was. I am not sure if I would stay there again. The view is fantastic!

Great place! We’ll be staying here again! The food was awesome and the beach was very relaxing

They should maintain the pool stairs, they should have an all-inclusive plan and they should let you know from the time you check in that they charge to use the cabanas on the beach, we sat down and they surprised us by saying that you had to pay, as already We were installed, we paid, but they should notify us at check-in.

Excellent option to stay, family atmosphere, very rich breakfast and excellent beachfront location

Good location, clean, large pools and even some for adults only.

The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying. The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience. The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave. The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed. The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old. The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day. The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes. The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.

All very ready to return on the next vacation

GOOD.

10 out of 14 days there was NO HOT Water . They did have a hurricane in November however the reopened the 15th of December . The sad thing is you were not informed at check- in and led to believe by staff , whom were either missed informed or misled , that it was a very temporary condition due to a boiler malfunction. Pool restrooms had no toilet seats and most sinks were inoperable. Been a guest here 40 plus times since 1980 . This is unsatisfactory to say the least

The place is beautiful with beach and activities,the staff are nice but it a little noisy due to its close to the street.

Everything was great except the AC it didn’t work luckily it was not very hot. Reported it but It didn’t get fixed.

Its a good hotel the food delicious they have a good customer service

The hurricane didn’t affect the hotel. Its beach view and people are the nicest

Very expensive! They would not let us park our vehicle at the property!