Krystal Beach Acapulco

Thx so much icy for your stay . Location is near the beach . Comfortable for stay

From the moment we arrived, our experience at this hotel was very disappointing. We booked a standard king ocean-view room through *******, but we were not given the room we reserved and ended up changing rooms three times, which immediately set a frustrating tone. The first room was unacceptable: it smelled bad, there was no AC in that floor and the elevators were not working it kept flickering it was scary. We also didn’t receive the amenities included in our booking, like the minibar, due to the constant room changes. Instead of relaxing, we spent our first night dealing with issues and moving luggage. At the front desk, Viridiana was dismissive and unhelpful, which made the situation worse. After multiple complaints, we were finally moved to a third room, which was only slightly better but still below expectations. Max eventually stepped in and was very helpful. He resolved the issue and did not charge us for the upgrade, which we appreciated, but it still took too much effort to get a barely acceptable room. Even then, the room lacked basic amenities: no refrigerator or iron, a broken safe, and stained towels.I would recommend bringing your own essentials if you stay here. We also tried to extend our stay, since we had a group of people, and we were all together, but the front desk was not very helpful in explaining options or pricing clearly, which added to the frustration. The food was another disappointment—very average for an all-inclusive resort, with some items requiring extra payment.(parking, food and alcohol ) On a positive note, the waiters, waitresses, and servers were extremely kind, attentive, and welcoming.They were one of the few highlights of our stay. Overall, this hotel did not meet expectations. We didn’t even use the Jacuzzi. The pool was extremely full and you can tell people we’re going in there with sand because it looked really dirt Between the room issues, lack of amenities, poor initial service, and mediocre food, the experience fell far below what we expected. Aside from Max and the restaurant staff, I would not recommend this hotel.

Had a wonderful time, people in Acapulco always the best when it comes to hospitality, specially the staff from this lovely hotel.

Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy

Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.

From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.