Guest User
December 31, 2024
My family of 6 stayed here for four days and nights. You have to request housekeeping, which is ridiculous. I requested housekeeping on the morning of day 2. We left to head to Atlanta for the day. When we returned at 7:30pm, housekeeping still had not come. We called and complained. The next morning, housekeeping still had not come by noon. We complained, and they finally came. They changed our towels, but didn’t even open the door to the water closet because a towel was still on the floor from where the shower leaked all the way across the floor due to a huge gap in the shower door. Housekeeping made the bed, but the shams and a blanket were still on the floor. Our water and coffee cups were not changed out, nor were we given any additional coffee pods. On two different occasions, we ordered a bottle of wine from Woodlands only to be told they were out. Also, they add a 20% charge to EVERYTHING, so the prices are actually more than what is posted. Kimmie in the Outpost was great as was the staff in the bar. Other than that, we were not impressed for paying $5,400 for three rooms for four nights.