Sapphire Addis Reviews
Sapphire Addis
Namibia St, Addis Ababa, EthiopiaView Hotel Details
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1 night
Sapphire Addis Guest Reviews
4.1/5
Very Good
39 review
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(39)
Positive reviews(25)
Reviews with photos/video(5)
Negative reviews(3)
Wofa
Standard Double Room Non smoking
Stayed in Sep 2024
Business travelers
1 review
Outstanding
Posted on Sep 26, 2024
Good place but gym since they told me there was one
Guest User
Apartment Non smoking
Stayed in Jan 2023
Couples
1 review
Great
Posted on Jan 30, 2023
It was a wonderful stay at sapphire
Clean and comfortable
Receptionist were always willing to assist
Breakfast was good
It’s worth to stay and will visit again
ABDIRAHMAN 阿迪
Standard Double Room Non smoking
Stayed in Jun 2022
Business travelers
32 review
Outstanding
Posted on Aug 10, 2022
good location》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》》
Jasmine Yap Tay
Standard Double Room Non smoking
Stayed in Nov 2022
Business travelers
9 review
Outstanding
Posted on Nov 12, 2022
Will be back soon!
Helen1319
Standard Double Room Non smoking
Stayed in Aug 2023
Business travelers
8 review
Outstanding
Posted on Aug 22, 2023
Very clean and comfortable, very safe will recommend friends to live
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Guest User
Standard Double Room Non smoking
Stayed in Jun 2023
Business travelers
4 review
Outstanding
Posted on Jul 11, 2023
As soon as the black guy saw me, he played sweetly, very praise! 😄😄😄
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Chatamugaoshi
Standard Double Room Non smoking
Stayed in Jun 2023
Business travelers
8 review
Great
Posted on Aug 13, 2023
Overall very good, the hotel is a bit old
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Shaonian
Deluxe Double Room Non smoking
Stayed in Jul 2022
Business travelers
82 review
Outstanding
Posted on Sep 28, 2022
The hotel is very close to the airport, but breakfast is almost a thing, everything else is fine, recommended
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S.Murat
Deluxe Double Room
Stayed in Jun 2022
Business travelers
16 review
Very Good
Posted on Jun 19, 2022
Booked the hotel through Trip.com, paid for the stay online. The hotel asked for cash payment. Later admitted the mistake and promised a refund. Never received the money back.
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Guest User
Stayed in Dec 2024
Other
Very Good
Posted on Dec 10, 2024
Sapphire hotel location and ambiance is good, service was also good. All the staff was cooperative. Good breakfast.it cost usd 70$ per day. They offer free pickup and drop out to the airport. Also I tried fish in the dinner and I found it very delicious.
Mirko M
Stayed in Nov 2023
Couples
Posted on Nov 17, 2023
My wife and I were in an elevator going back to our room when the elevator stopped and the power went out. We screemed and yelled for help in English and Amharic but nobody answered nore tried to help. We were stuck in a complete darkness for what it seemed like eternity with nobody even trying to assure us we not gonna die. After a long time the power came back and I went to speak to a manager and all she said was We are sorry with a grin on her face! This is the worse experience I had in my life where my wife and I were afraid for our life because of the hotel and the hotel did nothing to make us feel better about it!
Val M
Stayed in May 2024
Business travelers
Outstanding
Posted on May 12, 2024
This Hotel is just the best. I loved it the most because of their attention to details and their high speed internet wherever you are in the Hotel. The rooms are clean and spacious and they just give you a sense of being home that you can find nowhere else. The staff are friendly and very committed to giving their guest the best experience. I generally didn't like the test of Ethiopian food so i could only rely on their good breakfast in the morning cause it was very hard for me to find anything else tasty during the day. Saphire, you are the best!!!
Response from Property: Dear Rugob , Warm Greetings from Sapphire Addis Hotel! Thank you for your kind words! I’m thrilled to hear that you enjoyed your stay at Sapphire Addis Hotel. Our team takes great pride in ensuring that every guest feels comfortable and at home. The attention to detail, spacious rooms, and high-speed internet are all part of our commitment to providing exceptional service. As for the Ethiopian food, you’re absolutely right tastes can vary widely. Breakfast is often a universal favourite, and I’m glad our morning spread left a positive impression. If you ever return, perhaps we can introduce you to more local flavours or recommend other dining options in the area. Hospitality Regards, Kuleni Damena Guest Relation
Laurie C
Stayed in Apr 2024
Travel with friends
Outstanding
Posted on Apr 14, 2024
We hosted the Ethiopian national reading summit at this hotel and they were wonderful to work with. The room was lovely and they made every attempt to make our stay a great experience. I was able to use their shuttle service and they were reliable.
Response from Property: Dear Laurie Cvaca, Warm Greetings from Sapphire Addis Hotel! Thank you for choosing to stay at the Sapphire Addis Hotel and for taking the time to share your experience with us. We were delighted to host the Ethiopian national reading summit at our hotel. Your kind words warm our hearts, and we’re grateful for the opportunity to contribute to your wonderful experience. Our team takes immense pride in ensuring that every guest feels at home. It’s encouraging to know that you found the room lovely and that our efforts to enhance your stay were appreciated. The reliability of our shuttle service is a testament to our commitment to guest satisfaction. We look forward to welcoming you back soon. Hospitality Regards, Kuleni Damena Guest Relation Agent
Guest User
Stayed in Mar 2024
Business travelers
Outstanding
Posted on Mar 1, 2024
I spent a week at the Sapphire hotel and couldn't have been happier with my stay. The staff was very friendly and capable. My room was immaculate. The internet connectivity was strong and reliable. The only "down side" was that there was some noise late in the evening of music playing and gatherings- but nothing that kept me awake. The shuttle was available to meet my flight and provided me with a quick return to the airport when I needed to leave. While there, I attended a conference which was held in their conference facilities and they did a really lovely job catering the event. Breakfast was provided each day with fresh fruit, breads, traditional food and omelets made to order... and of course the amazing coffee Ethiopia is known for.
Guest User
Stayed in Mar 2024
Business travelers
Posted on Mar 1, 2024
Well fortunately or un-fortunately not sure but i missed my flight due a gate change at Addis Airport 00.20 hrs. leaving me with only 2 options either to spend the next 24hrs at the airport to go back to Addis. Called up Sapphire receipt at arnd 3.45 am, and asked if i could have the room with an early check in as i would be checking out at 6.00 pm same same day. Ms. Abyssina Bay--amazing customer service oriented, with strong inter-personal skills advised the possibility of a check in by 9.00am and check out to my convenience and also arranged an airport shuttle pick up service at 4.30 am reached hotel at 4.45 (distance very short (airport to hotel), rested at the lobby till 7.00 after which Ms. Abyssina Bay, allowed an early check i t 7.00 which was the best thing to happen at that hour, (seeing the tiredness on my face and the flight missing scenario). Also offered breakfast same day of check in (as i wouldn't be there the 2nd day). So guest services definitely Sapphire is 11 on 10 (have travelled to Addis more than 15 times stayed at 6 different hotels but this kinda courtesy no where including 5 star properties) At breakfast too staff service was over-whelming, Room good to sleep Did not use any other services as such but looked good, their lobby during evening looked all pepped, with guest in and out. Overall good place and worth the costs.