Hilton Addis Ababa Reviews

Good location and service. But the facility is very old.

A blast from the past. Sure, overall the hotel is a little bit dated, but this only adds to the charm and makes it feel like a little piece of history. Staff is as well trained as you will find in Ethiopia, facilities are great (thermal heated pool!) and the setting is gorgeous.

Old but good looking hotel Classic Hotel

It's an old hotel, so you can't ask for too much. The overall experience is good, the environment is good, and the food is good. As a Hilton with history, it is very rare. There are many guests inside and the business reception is also good. I will stay here again next time, overall it is good.

How should I put it, I booked a hotel for someone, with breakfast included, but when I went to have breakfast in the morning, I was told that there was no breakfast in the order. I have reported this to customer service, but to no avail so far. Everything else is fine

Very good environment, good hygiene,

Very satisfied.

I reported getting ill after eating at the restaurant and the Front Desk almost made fun of it. I felt very offended by their poor attitude.

Food options are severely limited and executed poorly. From room service to the pool restaurant, or the buffet, the food quality is low and the hygiene very questionable.

Hygiene levels at the restaurants are poor. I got severally ill after eating at their buffet restaurant. I reported it to management but they totally ignored me.

The hotel is not kept well and it is rather dirty. The hygiene levels at the two restaurants is simply not good. Food choices are extremely limited and poorly executed.

After staying at this hotel for eight weeks uninterruptedly, on check out day, the front office summons me to vacate the room at 12 noon. They did not even have the minimum courtesy to let me and my daughter check out at 2pm. I am flabbergasted my their lack of hospitality and rudeness. I do not recommend. Beware.

The staff is truly amazing- very helpful and courteous.I enjoyed the variety of breakfast served at the buffet.Loved the pastry at the cafe within the vicinity of the hotel- the TIramisu was my favorite.The traditional huts/ cottages by the swimming pool is a nice place to sit and enjoy some draft beer.The garden past the pool is my little heaven.

I sincerely have bothering positive to say about this hotel: - the place is very old and and is in desperate need of a remodel - there’s a smell throughout the hotel and especially in the room I was staying in. - the sauna has molds everywhere. Anyone has access to the spa and the pool; so it not just for guests. That, in my opinion, significantly eroded and depreciated the place. I couldn’t find any of the facilities they offer attractive. - when you call the reception for a question you may have , sometimes they don’t even answer the calls. It will just continuously ring. That happened to me during daytime and also in the evening (before 7pm) - the hotel has an airport shuttle; but you need to pay $15 for that. Not sure if that exists elsewhere; but I’ve never encountered this in the past. More importantly, at the time I was booking it was not made clear to me that this is a paying airport shuttle. By the way, one can easily get a taxi for less than half the price the hotel proposes. And there are many other hotels in the city that offer free airport shuttles. Overall, it was a very unpleasant stay. This hotel is nowhere near the level of other Hiltons you probably stayed in. Unfortunately the price does not reflect that.