Hotels near VENUS COMMERCIAL CENTER, Addis Ababa

I have stayed at Cassiopeia for five weeks. Compared to many four - and five-star hotels I stayed at in Addis Ababa, I would rank Cassiopeia top on my list when it comes to comfort, most amazingly friendly staff, and the overall environment. The room was spacious, and the bed was comfortable. If there is any issue, just call the front desk. You will be surprised by the speed they take care of things. Above everything else, their politeness is amazing. I have to express my special thanks to the manager, Alaye. He is the most humble and friendly person. The breakfast buffet is also excellent. If you prefer something else, just tell the staff at the kitchen and they will gladly get it for you. The chef is another amazing and pleasant person, and he always offers to make you omelets. And when you say yes, his face brightens with happiness. Note that there is no swimming pool or spa. However, there is a small gym on the sixth floor, with well planned machines, and I used it almost on a daily basis. Thank you all for making my stay comfortable and memorable.

I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

The staff and management are very cordial and supportive.

The place is ok for a night or two, especially if you are on a layover. It's conveniently located in Bole close to the airport and to some restaurants and bars. Complementary airport shuttle 24/7. Breakfast is available but limited. The rooms are ok. They are clean but desperately need renovation. In my room, the floor was full of scratches and the color was coming off, the furniture was old and partly broken, the curtains had holes, bedsheets and towels were almost falling apart. Still, for a night it was ok if you don't have high expectations and cleanliness matters more to you. What I didn't like was that I booked a suite room (Genius upgrade from booking.com) but upon my arrival I was given a standard room. The reception didn't inform me about that, I just noticed when I entered the room. When I asked about it, they told me that the room was not available because someone had Covid and couldn't check out. However, the hotel has several suite rooms (and when I checked the night before for a friend, there were still suites bookable). So it seems they just didn't want to give me the room upgrade... I also asked them before my arrival to check about an event that was supposed to happen in a nearby hotel the night of my arrival, but they never did.

Addis is not the easiest city to navigate so your hotel needs to be an oasis. This is not a luxury hotel but a perfectly serviceable hotel you will come to appreciate. The rooms are decent size and beds comfortable. Television shows a coupld of English channels. The breakfast includes a vareity of fresh fruits and vegetables and hot dishes mostly Indian and Middle Eastern. We found a couple of the staff to be particularly helpful. Note that the hotel lists itself as being on Mickey Leland St. but it is set off from there. The Leland name appears to be newish so cab drivers sometimes have trouble finding it--there's a local app for cabs that is helpful. There are many restaurants surrounding this hotel and several ice cream/gelato spots. We happened to stay in three different rooms--higher is better--but the design of the bathroom plumbing connects the shower through an under-fllor pipe with a cleanout valve. In some rooms there is a smell from that arrangement. There also does not appear to be heating and cooling in the rooms-surprisingly that wasn't a problem. Overall, a reasonably priced good choice.

My experience here was really unexpected. The concierge Jemaldin was helpful in making all the arrangements and even accommodating request to change money to pay to the tour company who credit card machine was not working. House keeping kept the rooms clean with loads of water and attentive to request to change flower etc., They do all the hardwork with a smile and I did not forget that. When I went for breakfast and said I had allergies the chef @ Summerfields immediately took action and ensured that I had special food for my breakfast. The group I appreciated the most were the chef and staff at Shaheen. They made me feel so at home even though I was dining alone every night. They serve the best food and are always smiling. They were professional and engaged with the customer ensuring that the food was upto expectations. I am very grateful to them and will always remember them as they went all out to ensure that I was not unattended. In all my travels I never had anyone do this to me. On my last night at the hotel once I have finished my meal and ask for the bill, they were so cute and ask me to sit down instead of walking to the front. Then they switched off the lights and there came out a cake saying “Bon Voyage”. I felt so touched and I would like the management of the hotel to acknowledge their extra efforts and beyond my expectations customer services. Well done people Keep up the good work.

A nice hotel with amenities (hot water supply, bed comfort,Wi-Fi) in good shape. Also you can relax in the pool or enjoy the on-site spa. Room rate is significantly lower than other big name hotel brands in Addis Ababa.

I stayed at Holiday Hotel from 22 to 29 December. The staff were phenomenal. Many amenities to include airport shuttle, free breakfast, room service, laundry service, and a wonderful restaurant and bar. The room was clean and had modern amenities. Bed was very comfortable. I was treated so well for my short time there. If someone wants to support small business while getting all of the perks of a chain hotel, I recommend Holiday Hotel.

Hotel is located in a bit of a quiet area. Staff is really friendly and they clean your room on daily base. WiFi connection is really good!! Restaurant is good and very flexible. They cook the dish you would like to eat! Some things that might be improved: locker and a refrigerator on the room would be nice. Also shower was a bit broken but was nice warm water to use!