Holiday Inn & Suites DALLAS-ADDISON by IHG

Disgusting. You die here. From the unhelpful staff who lie. To the disgusting rooms. Please see my pics. To the unusable disgusting pool. I strongly advise anyone NOT TO STAY HERE... You could actually contact a disease. My pictures should tell a story of the 24 hours I endured in this place. Please please please find another hotel. For a budget hotel, next door at the Best Western was great. Low budget with a pool that was clean.

Upon entering my room, I found it to be in unacceptable condition. There were bugs present, visible stains throughout the room, and trash left underneath the furniture. The overall cleanliness was far below basic standards, and the room had a strong, unpleasant odor. When I brought these issues to the attention of the staff, their response was dismissive and lacked urgency. Although I was eventually moved to another room, the experience had already caused significant inconvenience and discomfort. Additionally, I was later informed that my deposit would be withheld after staff observed me taking photographs of the conditions. This response was both concerning and inappropriate, as I was simply documenting legitimate issues with the room. Overall, this was a very negative experience, and it did not meet the expectations of a paying guest.