Grosvenor Hotel Adelaide Reviews
Grosvenor Hotel Adelaide
125 North Terrace, Adelaide, South Australia, 5000, AustraliaView Hotel Details
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Grosvenor Hotel Adelaide Guest Reviews
4.2/5
Very Good
80 review
Verified reviewsLocation4.4
Amenities3.9
Service4.3
Cleanliness4.4
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All reviews(80)
Positive reviews(78)
Reviews with photos/video(11)
Great location(33)
Awesome stay(22)
Clean and tidy(13)
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Convenient location(11)
Amenities were average(10)
Great value for money(10)
Friendly owner(8)
Negative reviews(2)
Guest User
Standard Queen Room
Stayed in Nov 2024
Travel with friends
1 review
Posted on Nov 2, 2024
Requires a renovation to make it lighter and brighter. Lighting in the rooms is a bit gloomy, requiring an update.
snfung
Standard Queen Room
Stayed in Feb 2024
Solo travelers
1 review
Very Good
Posted on Feb 3, 2024
The location of the hotel is fantastic- right across the road from Adelaide Railway Station and about 10 min walk from Rundle Mall. This was perfect for me because I visited Adelaide to watch a show at the Festival Theatre.
The staff were very helpful when I left my wallet at home and didn’t have ID but still completed my check in with a passport scan I had on my phone. 24 hour check in is very helpful if you are checking in late or arriving early.
However, the interior is a bit dated (cracks on ceiling, some residue next to the sink) and some of the furnishings feel a bit cheap (eg fan and kettle look like they’re from Kmart or another department store).
If you’re happy with the basics then this is a great choice for a one night stay.
Response from Property: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Vun Khe
Standard Queen Room
Stayed in Feb 2024
Couples
30 review
Posted on Feb 21, 2024
It's an old hotel, but we'll maintained. For the price, no complaints
Response from Property: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
Lao mu
Standard Queen Room
Stayed in May 2024
Solo travelers
16 review
Amazing
Posted on May 29, 2024
Location is good, in Adelaide CBD. Lots of restaurants, cafes bars and shops nearby. Room was modern, spacious and clean. The shower was small and leaked water onto the bathroom floor. There were plenty of power outlets in the room but the only one near the bedside table was used for the alarm clock and light. Not great if you want to charge a phone within reach of the bed. Reasonable value in such a central location.
Response from Property: Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed our hotel's central location and the modern, spacious, and clean room.We apologize for the inconvenience caused by the small shower and the issue with the power outlets. Your feedback is valuable, and we will address these issues to improve our guests' experience.We're glad to hear that you found our hotel to be reasonable value for its central location. We hope to welcome you back for an even more enjoyable stay in the future.SamFront Office Team Leader
Guest User
Superior Two Queen Room
Stayed in Oct 2023
Travel with friends
1 review
Outstanding
Posted on Oct 9, 2023
Location was great . Hotel was clean , easy to book in and check out. Would stay again
Response from Property: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Nazri_Tahir
Superior Twin Room
Stayed in Mar 2024
Travel with friends
11 review
Amazing
Posted on May 19, 2024
I think this is quite an old hotel located at the central of adelaide. I love the location because it is just right beside the tram station. Behind this hotel has a lot of shops and restaurants. For halal option you can find some arabic restaurant or indian vegetarian cuisine along the road behind this hotel. The room that I booked included breakfast for 2. The breakfast is just simple but i am impressed because this is the first hotel that provide takeaway for those traveller that need on-the-go meal. Staff was really helpful and friendly. I noticed many elderly stayed at this hotel during our stay. It is really relaxing ambiance i already fall in love with Adelaide and this hotel. However please be reminded it is an old hotel ao some of the ammenities might not functioning well. My aircond was not so cold so they provided us with standing fan. And the shower door was broken but the fixed it immediately. Other than that everything was good. Definitely will stay again. P/s : Hotels in Adelaide are more expensive that Melbourne hehe.
Response from Property: Thank you for your detailed and thoughtful review.We are delighted to hear that you enjoyed our central location and found it convenient for exploring Adelaide. It's wonderful to know that you appreciated the nearby tram station, shops, and restaurants offering halal options.We're glad that our breakfast takeaway service and helpful, friendly staff made a positive impression on you. It's also great to hear that you found the ambiance relaxing and fell in love with Adelaide and our hotel.We appreciate your understanding regarding the age of our hotel and any issues with amenities. We're pleased that our team promptly addressed the air conditioning and shower door concerns during your stay.Thank you for choosing to stay with us and for your kind words. We look forward to welcoming you back on your next visit to Adelaide.SamFront Office Team Leader
Foram Pandia
Standard Queen Room
Stayed in Sep 2023
Business travelers
3 review
Great
Posted on Sep 4, 2023
The room and staff were great. However, there were sounds coming from the ceiling fan in the bathroom, sounds which very much seemed like there were rats up there.
Response from Property: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. Please accept my sincere apologies for any inconveniences caused by the noise coming from the bathroom exhaust fan, we will have our maintenance team investigate this issue. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
Guest User
Standard Queen Room
Stayed in Jan 2024
Travel with friends
6 review
Outstanding
Posted on Jan 8, 2024
Close to everywhere, clean and recommended. The staff was helpful and the room was clean and everything was there.
Response from Property: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Anonymous User
Standard Queen Room
Stayed in Feb 2024
Solo travelers
15 review
Great
Posted on Feb 15, 2024
Good location. Virtually opposite train station and right next to tram stop.
Response from Property: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Josh Meldrum
Standard Queen Room
Stayed in May 2023
Travel with friends
5 review
Outstanding
Posted on May 14, 2023
Great hotel cheap and in a good location close to casino and Rundle mall
Response from Property: Dear Josh,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Lisa
Standard Queen Room
Stayed in Jan 2023
Business travelers
2 review
Posted on Jan 29, 2023
Lovely staff. Rooms have some wear and tear that could be updated. No hot breakfast, grab and go option instead.
Response from Property: Dear Lisa,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us.I'd like to thank you for recognising our hotels greatest strength, our staff. The hotel underwent a name change and re-branding into an economy hotel as of the 10th February 2021. We have permanently closed our restaurant down indefinitely; this was not a decision made lightly. We are now only offering a grab & go style continental breakfast served in biodegradable crockery and cutlery every morning that continues to serve toast, pastries, cereal, fruit, juice, tea and coffee. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team.Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you.Sincerely, Courtney Assistant Front Office Manager
CKP_SG
Standard Two Queen Room
Stayed in Mar 2023
Couples
5 review
Amazing
Posted on Mar 18, 2023
Almost perfect. Except that only one lift was operating during my stay.
Response from Property: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment with perhaps the non-functioning guest lift being an example as to why. Unfortunately, having been installed 80 years ago, the main motor generator now requires a complete rebuild for which we are hopeful this will be completed and reinstalled at some stage in March/April.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
Anonymous User
Superior Queen Room
Stayed in Dec 2022
Couples
10 review
Very Good
Posted on Dec 23, 2022
Great and convenient location. Close to 7 x 24 convenience store for daily stuff and simple meal. Also close to the red light district. Someone may like it. Some beggars and drunk people could be found near the hotel. Won't harm you. Just be careful.
Response from Property: Thank you for your stay with us at the Grosvenor Hotel AdelaideThank you again for sharing your comments, and we look forward to welcoming you back for a return visit.Sincerely,Courtney Assistant Front Office Manager
Esther.
Superior Queen Room
Stayed in Oct 2022
Couples
5 review
Amazing
Posted on Oct 17, 2022
friendly staff, perfect location, and clean room. but no body wash/lotion, just soap, shampoo and conditioner. otherwise, great overall.
Response from Property: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer. In regards to body wash and lotion we can provide this upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
Adam Pigrum
Standard Queen Room
Stayed in Nov 2023
Couples
39 review
Outstanding
Posted on Dec 18, 2023
Decent hotel. Lovedit
Response from Property: Dear Adam,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager