sophiepB2712OY
August 28, 2024
We are just home after the most incredible 2 weeks spent here. I don’t know where to begin with this place - the hotel complex itself is absolutely stunning, we loved the boho aesthetic, everything looked beautiful no matter where you looked / or what you took photos of. We particularly enjoyed watching the sunset at the Ano Rooftop bar alongside a cocktail. I will never get over that view and I’m so grateful that I got to experience it. We are a little confused at the poor reviews about the hotel entertainment we absolutely loved it. We thought it was classy, and elegant particularly listening to the piano and violins - these acts have such talent and were beautiful. The staff are ALL amazing. Always greeted with a friendly approach and couldn’t do more for you. They are all a credit to you and your hotel. I would like to give an extra special and warm thank you to the two girls working most evenings at the Ano Rooftop bar, they were so kind to us and made our experience really pleasant when they were serving us. We will really miss them. Please give them the recognition and credit that they deserve! As for the food, we both agreed that it was the best all inclusive food we have ever tasted. The food was fresh, very tasty and loved that there were options for everyone to enjoy. Kudos to all the catering staff for cooking such delicious food & for the waiting staff for their attentiveness and taking away plates promptly. Alongside this, we didn’t arrive till late evening and in our fridge was cold meats and cheeses. We thought this was such a lovely touch after travelling as we hadn’t eaten much that day so thank you for thinking of us. As for the location, it wasn’t ideal. Our room backed onto a really busy main road which made sleeping very difficult as a light sleeper - lots of traffic no matter what time of day it was, however we both agreed that the hotel facilities and complex overrides this. As for the sun beds, i would agree that it was a little challenging to get the ‘nicer’ beds, with people reserving beds and not coming back for hours. This was a little frustrating for us being guests for 2 weeks and only having the opportunity to use these twice during our day. The hotel states that they will remove towels that are not in use, however we never saw this enforced during our day. Additionally, people smoking around the pool as a non-smoker was not pleasant and ruined how we were able to enjoy the facilities with second-hand smoke being blown in our faces most days. Perhaps I would recommend having a designated smoke area for smokers or just removing smoking around the pool altogether. Lastly, we would like to say a massive thank you to everyone who made our stay at the Syntopia to be such a memorable one. 14 days worth of beautiful memories of Crete that we will carry with us forever.