Guest User
February 10, 2023
I'll start off by saying this hotel is rustic. Upon arrival, there were cobwebs hanging from the ceiling and rafter area which I snagged a few with my baseball cap when I tossed it in the air. The 2 person hot tub in our room was small and fits one person comfortably, two with some manuevering. Reception was pleasant and they sent someone to get ice when requested. Roughly around 7:00 pm at night, my wife and I were surprised by an employee who opened the door to our room. As we had just transitioned from the hot tub area, we were unclothed and of course startled. The room was at the end of the hall and opened up to the hallway so there may have been other observers. There was no prior knock on the door, no declaration of entry, and there was not much caution when opening the door. Luckily the chain was latched which hindered the door somewhat, but with the room being right in plain view of the hallway, the damage had already been done. The worker made an apologetic comment and shut the door behind her. As you can imagine, a range of thoughts and emotions went through our heads as we were processing this situation. At one point, I considered leaving all together but was talked into staying by my wife. We moved the chair to block the entry into our room and pondered every hallway noise we heard the rest of the evening thinking that someone might attempt entry again. The following morning my wife went down to talk with a manager about the incident. The front desk worker acknowledged that they were aware of the situation that had happened and said that someone would be available at 11:00am when we checked out. When we left at 11:00am, we were told that the owner would be following up with a phone call. I felt uncomfortable walking through the front lobby area so I chose to walk out the exit in the back of the hotel with my hoodie zipped up. After waiting two days, we had not received a call from a manager or owner so we called them. We talked to Dan. He said we were on his list of people to contact but he had not talked with the employee yet which was his reasoning for the delay in the call back. Already frustrated due to this delay, we felt that the situation could have been handled in a more timely manner. We felt our experience was being minimized like it was not a big deal. Dan did apologize and offered us a 50% room refund. Again, we felt that this was a bit disappointing and we requested 100% refund as well as our meal comped. This was declined but eventually we agreed to the 100% room refund. It felt yucky even asking for that as we are not out to try and get free comps and wished the owner had been more proactive with his response. We did not get a good explanation as to why a worker at a hotel would ever enter a room without knocking or declaring entry and the explantion that was given was that she was doing room checks. It is unfortunate that when I think about what should have been a romantic evening connecting