Hotels near SMCR : Matériels de cuisine & Restauration Professionnelle, Agadir-Ida-Ou Tanane Province

My daughter and I spent 1 night in the hotel. Location was great, close to the beach. Lobby was grand and impressive. Room was ok, we just needed 1 night to sleep somewhere and it ticked the boxes.

Very Nice People working thier, very helpfull Nice family hôtel with Hugo family rooms. Nice swimming pool and gardens, Near beach from one side and near city centre on tje top area. Will go thier again !!! Nice hôtel and city

**DO NOT STAY AT THIS HOTEL - SCAM ALERT!** I had an absolutely terrible experience with this hotel and I strongly urge anyone considering staying here to think twice. I booked five rooms well in advance, and despite arriving at the hotel before 11:30 pm, they canceled my booking. Their excuse? They claimed the system was down and couldn't retrieve my reservation. Even worse, I had been in constant communication with their customer service, providing proof of emails that confirmed my arrival—my flight was running late, but I still made it on time. Customer service assured me that my booking was safe. However, when I arrived, the assistant manager had already marked me as a ”no-show” and tried to claim they had no communication from the head office. This hotel essentially **stole our money** for five fully paid rooms and is refusing to give anything back. It's a complete scam. They seem to prefer if you buy the room directly from them at a higher cost rather than through a third-party site. **On top of that, beware of the reviews! Most of them are fake and have been paid for by the hotel to boost their ratings with locals.** **BEWARE: This is a dodgy hotel. Stay somewhere else if you value your time, money, and peace of mind.**

We booked a package holiday for a girls weekend away and we were really impressed with the hotel!! The food was lovely and always different each day (the omelette station at breakfast was a winner!) The drinks were easy to get with three bars close to the pool area and all the staff were very friendly. The entertainment team were great and kept us smiling. Our room was ocean facing and was totally fine for the price we paid. Cleaners came daily and it was a good size room. The pool was big and plenty of space for everyone to get a sun lounger. There are also beach sun loungers reserved for the hotel guests. The beach is beautiful too. We asked for a restaurant recommendation for somewhere down at the Marina from the reception one evening and WOW it was superb. Our only slight hang up was that check in did take a long time but it wasn’t the worst we had experienced before.

Good hotel, reasonable price, great location! Attentive staff, first coastline.

After a few nights in Marrakesh we were really looking forward to a chilled experience in Agadir at Sofitel Royal Bay. We were so disappointed. We were greeted by friendly staff who helped us with bags and offered us a seat while we waited for check and the Riad was stunning but it all went a bit downhill from there… We were taken to our room before being told about any of the hotel facilities or where things were and timings for the restaurants. Our room however was very outdated and dark but clean. There were so many small things that really took away from the 5* experience: we had to get maintenance to sort a buzzing sound coming from the TV; on a couple of occasions we had to ask for our room to be cleaned and our bathroom door handle fell off! It seemed that the rooms with balconies were more up to date but given that the hotel had recently been refurbished we thought we’d be okay. Throughout our 4 night stay there was also a constant smell of wet paint and service men working on plugs hanging out of the walls? The weather was dull (which cannot be helped obviously) but there was nothing to do at the hotel other than lay by the pool. The entertainment of a nighttime was good but it was the same every night so got a bit tiresome. A big shout out to Youness for his FABULOUS customer service but otherwise nobody checked in with us or seemed bothered to help or serve which was so disappointing and we’d have preferred to order at the bars ourselves. We ate at the buffet one night which was okay and the Soul restaurant was nice (we then went to different restaurants so can’t comment on the food changing). Can echo some other comments, however, and the buffet definitely needed labels as we didn’t know what we were eating. It was a really underwhelming experience and did not run smoothly at all. We expected so much more.

My first impressions for not great . We were kept waiting for our room after arriving at 11am we were not given our 2 rooms until 3pm . For such a large hotel I thought it was not the service we expected. The rooms were clean showers not powerful . Room service for simple things was NO SERVICE at all . Ckeaning staff room service staff did not speak English . Breakfast was amazing everything you could wish for was available . Fruits cut freshly . Omelettes made to your request . Ordering on the table was never smooth as to get attention from anyone was a problem too busy talking to each other . You had to wave your hand every single day to ge any attention . Lattes cold cutlery lacking . Cushions dirty . Same at loungers dirty . No one on hand to take orders . Apart from table tennis no other games available . No pool table or games room Or board games . For such a big resort attention to detail just wasn’t there. For the amount of money they charge the saving grace was the breakfast and the size of the rooms . It could be so much better . Spa charges not worth it . Couldn’t use indoor pool unless you booked spas day . Activity programme limited to just yoga and gym coach . So much potential to be a lot more but regrettably NOT. Requested drinks to watch sunset they came requested nuts coming coming they would say never came at all . Management never at hand to speak to GM unless you had an appointment . How can you voice anything if you have no one capable of voicing it to . The breakfast was definitely the only highlight at this hotel

Hotel is in a great position, 5 mins to the beach and beach front restaurants. Rashid organised a couple of trips for us which were great. Room was cleaned everyday with fresh towels, small balcony, sadly ours didn't get the sun! Pool area had plenty of sunbeds, lovely pool but cold at this time of year, we did vrave it though! Breakfast was fine, we didn't have any other meals as we like to go out and eat. We would stay again, a great place for some winter sunshine.

Very good service by staff. Check-in member of staff very nice, helped me sort out two attached rooms. Kitchen staff brilliant they helped me everytime I asked for baby milk bottle to be washed and filled with milk. Everything was good. Nothing bad to say about. Location great. Breakfast a lot of variety to choose from. Thanks

The Hotel and Complex were pleasant, the grounds well kept with trees, fountains and hedges plenty of greenery. Staff very friendly and helpful. Breakfast had a nice variety but on one occasion I noticed that the Chef tried the milk and then removed it!!! I had just eaten my cereal on which I had poured the milk, so was concerned that it might have caused an issue!! Although comfortable both our room and the Hotel could use a little freshening up, splash of paint. But as we just had the B&B option we were out most of the time Two pools both well kept and with plenty of room around for relaxing and a bar for food and drinks. All in all a good time.