Fortune Landmark, Ahmedabad - Member ITC's Hotel Group Reviews

Response from Property: Dear Susmita, We're thrilled to hear about your amazing stay at Fortune Landmark Usmanpur! It's wonderful to know that our team's friendliness and helpfulness stood out to you. Delighting our guests with a wide variety of tasty food options is a priority for us, and we're glad you thoroughly enjoyed the spreads. Your remarks on the comfortable and clean room are greatly appreciated, as we continually strive to maintain high standards for our guests. Your recommendation is the highest compliment we could receive. We look forward to the opportunity to welcome you back to what we hope you will continue to consider your home in the heart of Ahmedabad. Warm Regards, Anil Tripathi Cluster General Manager

Response from Property: Dear Shagun1982, We are delighted to hear such positive comments about your excellent stay with us. It fills us with immense pleasure to know that you savoured the flavoursome food spread at our restaurants, appreciated the unique personality of 'zodiac' and particularly enjoyed your dining experience at 'earthen oven'. It is our constant endeavor to provide our guests with a superior experience at all our outlets. The team, specifically the management and staff at the 'earthen oven' will be thrilled to hear your praise. Their dedication and effort to provide top notch service is truly reflected in your feedback. Your acknowledgment serves as great motivation for us to continue elevating our hospitality standards. We value your feedback and look forward to continually serve you with further exceptional experiences. Please feel free to share any other suggestions or comments you may have to better improve our services. Your satisfaction is of utmost importance to us. Warm Regards, Anil Tripathi Cluster General Manager

Response from Property: Dear GrandTour24880602835, We're delighted to hear about your pleasant experience at our establishment, especially the commendations for our staff including Ningshen, Remi, Parchi, Komal, and Akash. It's great to know your children enjoyed the customized menu designed for them, as it's our goal to ensure guests of every age feel welcome and satisfied. We acknowledge your feedback regarding our valet service and the suggestion about including a car cleaning service. We continuously aspire to enhance our services and this suggestion will certainly be kept in mind for future improvements. Similarly, we appreciate your idea about introducing a kids' zone. We understand the importance of keeping little ones entertained and will definitely consider this recommendation in our efforts to better our establishment to make it even more family-friendly. Once again, we appreciate your feedback as it assists us in continuously improving our services and facilities. We look forward to welcoming you and your family again soon! Warm Regards, Anil Tripathi Cluster General Manager Thanks & Regards, Anil Tripathi

Response from Property: Dear Jinu jose, We are delighted to know that your stay at our property was a comfortable one and you appreciated the efforts of our GM, Mr. Peter, and his team. Your generous comments about the food and our Gardenia restaurant, as well as the staff have warmed our hearts. We always strive to provide our customers with the best service, so it's wonderful to hear that our young and vibrant team has succeeded in doing so. Your praise reaffirms our commitment to serve our customers with utmost care and dedication. We're thrilled to receive your positive feedback about the cleanliness and upkeep of our rooms, as well as the enthusiasm of our team in addressing customer concerns. We hope we will have the pleasure of welcoming you back in the near future. Warm Regards, Anil Tripathi Cluster General Manager

Response from Property: Dear Getaway66154506407, We're delighted to hear you had a positive experience at our hotel and that our location met your needs perfectly. It's fantastic to know our staff across the departments, including Front Office, Restaurant, Housekeeping, and Bell Desk, made a lasting impression with their service. Your specific mention of Bharat and his consistent helpfulness is truly gratifying, and we look forward to sharing your kind words with him and the whole team. Moreover, it's great to hear your dining experience at Earthan Oven was a highlight – our culinary team puts their heart into creating dishes that delight our guests, and we're glad you enjoyed it. Your entire stay being described as good reflects the commitment we have to guest satisfaction, and we hope to maintain and exceed this standard on your future visits. We look forward to welcoming you back to continue providing you with memorable experiences. Warm Regards Anil Tripathi Cluster General Manager