Château de la Gaude

Great hotel sith solid service. Would recommend to stay at this small gem

Stellar. Laid back, relaxing yet attentative service. Foodoptions are fantastic and varied.

Absolutely terrible! Don’t go. Ruined our 3 night wedding anniversary. There are far better luxury hotels in Provence and this is not one of them ! Our room was a hot box as there is zero air conditioning or air circulation. They knew this and made countless excuses. They admitted there was a problem, said the so called Manager would be intouch but she was always busy, out of office or off property. Service outside the restaurants it’s non-existent and the staff are very inexperienced but trying their best. This comes from zero leadership and management. On our last night after we had given up they failed to clean our room and left no new towels so we called at 9.45pm for towels so we could shower in the morning and the Night Manager visited our room and could not believe the room temperature… he apologised and said the Manager knew and she would meet me at checkout - more lies. I asked to see the Manager at checkout … surprise surprise she was “sick”. I demanded to see another manager and they didn’t appear after 20 mins of waiting. So I have written to this Manager 3 times, called for her twice and no reply… she doesn’t have the courtesy, professionalism or dates to speak to me because she knows the truth… They hide behind rubbish excuses and bad manners let alone zero hospitality care and service. Do your homework on this 3 star hotel before you book as it’s absolutely not worth the money … the poor reception staff know it and it’s weak management that let this new young impressionable staff deal with unhappy guests …. Stay somewhere else and don’t waste your money here .. simply not worth it sadly! The poor owner had spent a vast sum of money on what could be a stunning hotel but it’s managed my a muppet who should not be in the job! Shame on them!