Courtyard Akron Downtown

Very relaxing. Great location.

All staff very friendly and helpful.

Always stay here. Absolutely love the place.

The room at the hotel was very nice. The bed was really comfortable. Where the hotel came up short for us was the staff. I see other reviews praising the staff, but that was not what we encountered. When we checked to see if there were rooms, the woman at the desk was ok, but she quoted us a much higher amount that we were able to find sitting out front in the car. That was a bit odd since I asked for the best available price, but okay, not the end of the world. The bad part was when we went to the Bistro and it appeared no one was working. We stood there for a bit, then I walked around to the side and noticed there was a staff member there, sitting hidden by the greenery. We asked if they had a certain drink, and she never got up, just replied a bit rudely, "there over there on the counter in front of you." We looked and as we were clearly unsure what drinks she was talking about, she sighed heavily, got up and pointed to a menu. Clearly she did not want our business and she did not get it. We left immediately. Would I stay here again. Yes, the location is great, the room was nice, the fitness room looked great, the pool looked a little murky, but we only needed a room for the night. I would certainly hope our next visit would be a friendlier one.

Close to train ride

Hotel is new and had great amenities. Could have used a little more thorough cleaning in the room and touch up of peeling paint

First I am member from Chicago which none of the clerks ask me was I a Marriott rewards member. My name is Lewis Ervin I came out for a funeral. My mother is 83 years old recently had a hip replacement. secondly my mother and sister was stuck in the elevator for over 20 minutes until I had to call the fire department myself after trying to locate them in the elevator. Two desk clerks were clueless. Upon checking out I was told they will locate a card with the general manager name NO ONE never gave me a card nor offer any complaint form which is not in the hotel. Those two desk clerks were horrible. The first clerk who first initial started with the letter f had no compassion whatsoever.also , 2 family members were charged different incidental fees. This place is a pure scam. NEVER will I, visit this hotel EVER in life. I have never felt so disrespected in my life. One bartender didn’t know how to operate monitor to take orders for breakfast. A total disaster over this weekend.

Beautiful newer building. However the front desk person could’ve been a robot as she repeated her “welcome in” 3 times during my check-in. She had zero answers to any questions we had, then put us in the wrong room. But, the icing on the cake was the fire alarm going off at 1am and the entire building needing to evacuate their rooms. Quite possibly due to the pot smoke billowing out of a room on our floor. Not a good experience for us!

It has been 5 or 6 years since we were here but the " when did you stay" doesn't allow me to go back that far. This was a great place to stay as we had planned to do a day excursion on the Cuyahoga Scenic Railway and meeting my sister ( who I hadn't seen in a number of years) and her husband. The fitness room and pool were rather small for the number of rooms but they had decent breakfast and a terrific staff. It was located just across the tracks from where we had to pick up the train. Very convenient.