Guest User
June 1, 2024
This is my first time staying at Home2Suites near OAK. In the past I have stayed on the other side of the airport, but there are new hotels near the water (this being one of them) and I wanted to check it out. As usual, there are pros and cons. Pros: It is so new, I can still smell the carpet glue. It is spotlessly clean without stains or wear. The mattress is average but new enough to be comfortable. There is a good amount of space and I always appreciate having a small refrigerator, microwave, dishwasher and coffee maker. There is a breakfast provided as well. It is less than 10 minutes from OAK. Cons: I selected a waterfront view room, 4th floor. The view is truly the Hampton Inn next door. Just over their roof, I can see water. The best they can say is obstructed waterfront view. Not a big deal since you are likely staying here if traveling through OAK. There is not anything in walking distance. The delivery apps can bring you a wide variety of food. The bathroom has a problem that I have seen in other newer hotels; the toilet paper is 3-4 feet away from the toilet. Unless you are a human with a long reach, you have to grab the TP before you sit down. I could not reach it seated. Finally, I love checking in on the app and using a digital key. In this instance, the digital key did not work. The desk person on duty was very kind and brought me a hard copy. It did not work either. However, the employee key card did work. My choice was to either stay in the room now opened and ask for assistance to open the door anytime I left or downgrade to a lesser room. I elected to stay since I was just going to fly out the next morning. The employee was apologetic and helpful but it would have been appropriate to offer some sort of compensation whether it be HH points or something else. A gesture goes a long way in customer satisfaction. Maybe she did not have that kind of authority and Hilton is the one brand that has not taken such steps in the past. I travel a LOT. Over all, great location that feels safe with excellent proximity to OAK and polite staff. I will likely check out the Hampton Inn that is immediately next door the next time I come through.