Holiday Inn Express & Suites Albany

It was a good room and it was clean.

The room was clean and the staff was appeasing. Breakfast area was clean as well. Indoor pool was nice. Stayed with friends. Definitely look forward to next stay!

Affordable, clean property close to dining options and shopping

Cons: In town for an event. Arrived at property at 5pm, two hours after check-in. Had reserved a suite via *******. Upon arrival was told suite wasn’t ready, so I gladly waited for the desk and housekeeping to communicate the need and the fact that customer was in the lobby waiting. While waiting I also observed a similar situation with another guest, waiting on a double king, who had been waiting about an HOUR! They offered him a single double bed, he declined! Also during my wait I witnessed a guest with no reservations walk in, check into a double queen room and Go on his way. We were the only 3 guests! They were NOT busy. I waited another 15 min before being my room still wasn’t ready and “I’m sorry for your wait”. The staff was very kind! At that time I offered to downsize my reservation to a double bed room, I had an event to get to. I asked what the difference (decrease) in cost would be, I was told they couldn’t adjust the price due to 3rd party booking. Um, no ma’am - I’m NOT paying $200 for a $125 room!! I’ll wait! Miraculously we got into a double queen room at the double queen rate! Pros: The staff was genuinely kind and apologetic, not sure where the ball got dropped on having the proper rooms ready in a timely manner. The indoor heated pool was great, clean, warm and very enjoyable! The breakfast was hot and plentiful. It’s still a hotel breakfast, so basic. Delicious otherwise. Check-out process was seamless. I would stay again.

We always stay here because of the services and amenities that are offered. Will stay here again.

This hotel was one of the best I have stayed in and a great price. The rooms are a nice size and very clean. All of the staff are kind and helpful, offering any assistance needed. I will be returning for another stay

The young lady at the front desk was so kind and welcoming. She took us to see the room first and was very professional. We checked in on Saturday night and check out Monday morning. All has been quiet and everyone helpful. Room is clean. Bathroom could use a little TLC around the edges, but clean and comfortable. I was concerned about this booking, but I have been pleasantly surprised! Great service and clean space show someone cares about the job they do and that goes a long way today.

Staff was excellent except the lady doing the breakfast wasn't very friendly.

I enjoyed my stay all except my pillows were too soft and I tossed and turned all night trying to get comfortable.