Guest User
June 27, 2024
We were staying at another hotel and our room for Saturday had been canceled due to overbooking. I tried to book a room online and was having issues. I called and Caitlyn, the front desk employee went above and beyond to accommodate my family. When we arrived we were met with the same excellent customer service by Caitlyn. I know it was a busy weekend with travel ball tournaments and a fishing tournament taking place in Albertville, and we still received the best customer service. The hotel was very clean on the inside and we had hot water and excellent shower pressure. We did not take advantage of the free breakfast, so I can not give my input on that. However, overall we were very satisfied with the great customer service we received and the overall cleanness of the hotel.