Apartamentos Turisticos Soldoiro

Apartamentos Turisticos Soldoiro Reviews

Apartamentos Turisticos Soldoiro

Rua Ramalho Ortigão s/n, Praia da Oura, Albufeira, Faro District, 8200-604, PortugalView Hotel Details
Apartamentos Turisticos Soldoiro
Apartamentos Turisticos SoldoiroApartamentos Turisticos SoldoiroApartamentos Turisticos Soldoiro
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Apartamentos Turisticos Soldoiro Guest Reviews

3.7/5
71 review
Verified reviews
Location3.8
Amenities3.6
Service3.6
Cleanliness3.7
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All Reviews(71)
Positive reviews(45)
Reviews with photos/video(7)
Awesome stay(6)
Negative reviews(26)
Guest User
Studio
Stayed in März 2024
Friends
1 review
4.0/5
Very Good
Posted on 11. März 2024
Apartment no. 40 top floor 4 flights of 8 stairs, sea view Last minute 2 night stay location short walk to the beach and the *****, 2 single beds, decent size TV (if needed) kitchenette small but has what you need (has small cups, I need a decent size mug of tea in the morning) also came with washing up kit, sponge cloth and washing up liquid Bathroom, has complimentary hand gel and shower gel (empty) stall, laundry basket very large mirror plus a close up shaving mirror, 2 small bath towels, 2 hand towels and bath mat, hair dryer ( didn't use it) £25 per night (march 9th & 10th) , bad points : only 3 pillows and thin bedding no blankets in room air conditioner need a good clean and rooms need repainting(paint around air con and fireplace flaking off) shower gel was empty
6/10
Guest User
Studio Sea View
Stayed in Apr. 2024
Couples
3 review
4.0/5
Very Good
Posted on 28. Apr. 2024
Lovely staff, really friendly. Great location. Near the beach but also near the *****! Bit noisy with some stag parties but we didn’t get disturbed at night. Beds not that comfortable. For a 3 night break was fine. Breakfast not great. Continental, very basic. Better than nothing.
Guest User
Studio
Stayed in Apr. 2024
Couples
1 review
4.2/5
Very Good
Posted on 27. Apr. 2024
Great place. amazing location, staff very friendly, clean room. There are some noise outside but that’s the drunk people fault who screams, not the hotel. Really recommend this place
TOBIAS
Studio
Stayed in Dez. 2022
Couples
6 review
5.0/5
Outstanding
Posted on 20. Dez. 2022
Perfect can’t wait to go there again staff were very helpful
Bartosz
1 Bedroom Apartment Sea View
Stayed in Nov. 2022
Friends
6 review
3.7/5
Posted on 25. Nov. 2022
Customer service was awful, no smiles. Breakfast was bad, no selection. Location was perfect however the beach and restaurant was beautiful. Good place overall. 10/10 for the price. Cleanliness was nowhere near an issue, the customer service was an issue.
Fraustotz
1 Bedroom Apartment Sea View
Stayed in Febr. 2022
Couples
14 review
5.0/5
Outstanding
Posted on 7. März 2022
Perfect view, perfect location, perfect stuff. Had amazing time here with a view to beautiful ocean. Full functioning kitchen and Laundromat nearby.
dttx
Studio
Stayed in Juli 2023
Friends
1 review
2.2/5
Posted on 8. Sept. 2023
That was full of cockroaches, the stay was quite unpleasant. Even showing photos and evidence of them, they did not want to change our room until I decided to file a complaint form for the poor service and state of the facilities. A disappointment. It is worth mentioning the good location in which it was located.
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Guest User
Studio Sea View
Stayed in Aug. 2022
Couples
1 review
4.7/5
Amazing
Posted on 3. Sept. 2022
We only hire accommodation, it has been a very good experience, good value for money, good service and very competent, friendly staff We will repeat it has a very good location
Original TextTranslated by Google
Karen R
Stayed in Mai 2024
Couples
5.0/5
Outstanding
Posted on 26. Mai 2024
My partner and I just returned from this hotel. The rooms are basic but very clean and perfect for a base. The staff are friendly and polite. Please ignore negative reviews you always get someone not happy. Great location and 2 minutes down to beautiful sandy beach. Would definitely stay here again.
Response from Property: Dear Karen, Thank you very much for your feedback and the score you gave us. In fact, we are in a very centralized location, which makes several points of interest easily accessible. We are grateful that you enjoyed the view from your apartment and the purpose of our work is that our guests leave here satisfied with our services and facilities. We hope to welcome you back. Best Regards, Soldoiro
Guest User
Stayed in März 2024
Other
0 review
1.0/5
Posted on 1. März 2024
It was terrifying experience. Pillows mouldy staff more interesting in smoking out side. Food uncovered and stale. I left that terrible place and booked another apartment across the road. No apology nu refund. Ended up in hospital with stomach bug following day. Should be closed down.
Response from Property: Dear customer, unfortunately we are unable to locate your reservation. In any case, we apologize for anything that may have gone wrong on our part. However, we have to state that some of the photos you added to your comment do not correspond to our unit, and unfortunately we have no control over the works that are taking place on someone else's land that is not ours. Due to a lack of data regarding the apartment you stayed in, we were unable to understand what was bad about your stay. We couldn't understand if there wasn't any alternative for your stay, but we do know, when customers tell us what they are least satisfied with and what is within our reach (either immediately or as soon as possible, due to shift changes) and according to the customer's requests, we do everything we can to improve their stay while they are here. We don't know what food you are referring to, but breakfast is prepared right before it is served in the morning and everything ordered at the bar is made to order. We don't want our customers to leave here unsatisfied, when we do our best every day and when we correspond to the truth in every way. Best Regards, Soldoiro
Guest User
Stayed in März 2024
Other
0 review
1.0/5
Posted on 1. März 2024
This is a big no from me, I have travelled a lot and have never felt more unsafe than I did in these apartments, my front door would not lock as I was heading out one evening to meet up with friends and family who had traveled far to meet me, I rang reception and they sent a guy up to fix the lock, I played around with lock for few minutes and said I had to wait until morning for maintenance to arrive and walked off, i than realised that the door was broken for the past 3 previous nights that I had been staying there, this apartment is at the back off the car park and so easy for anyone to walk in off the street and just open the door, I was petrified, and I certainly did not want to stay there with an open door, so I packed up all my luggage and moved hotel, I rang reception and they said they could put me on ground floor with no see view, (I paid extra for sea view ) I am so disappointed this ruined my whole holiday to think I was there with a broken door for 3 nights on my own anything could have happened, ps rooms so undated, uncomfortable, very low shower pressure and like a dungeon Do not stay here, plenty of other nicer hotels in the area
Response from Property: Dear Sinjor, thank you for taking the time to leave us your feedback. We apologize for what happened, but unfortunately it was something that happened that we weren’t expecting. We never told that you would be placed in an apartment without a sea view, when you paid for it. We gave you the option of an apartment also on the top floor, not a dungeon as you say, but as you mentioned that it would have many stairs, we gave you another option in a lower apartment, but still with a sea view, for that night only, since the colleague would see the door the next day first thing to do in the morning. We understand that you felt insecure, but at the same time a little disappointed, when we gave you the chance to change apartment, so as not to have to spend extra money on another hotel. Unfortunately, there are incidents that happen without us expecting them, but we do our best to fix them, so that our guests' stay becomes more pleasant and makes them feel at home. Best Regards, Soldoiro
Guest User
Stayed in Juli 2024
Other
0 review
1.0/5
Posted on 2. Juli 2024
We travelled as mother and daughter 50+ and mid twenties. The accommodation (not a hotel as described online) is basic to say the least, tatty and dirty, and currently building sites to the front and back. It is beyond noisy, stag parties everywhere and definitely not suitable in any way for families (also described online as suitable to small children) Absolutely not. If you want constant music, noise and no sleep - this is the place for you ! Otherwise avoid ! Also paid for room upgrade and sea view, neednt have bothered. Everything very basic and not what we expected for the price we paid. Have to say the beach was lovely, plenty of places to eat (go out early) and of course the weather is beautiful.
Charlysam
Stayed in Mai 2024
Friends
3.0/5
Posted on 31. Mai 2024
Apartments in great location close to beach and main ***** , rooms basic but clean , staff friendly ,prices for drinks and snacks reasonable , the only downside are the groups of stags taking over the whole pool area very noisy with their speakers blaring out music. when they come in at 5/6 am having a party in the room so get woken up at stupid o clock, if you want decent sleep I probably would stay elsewhere
Response from Property: Dear Guest, Thank you very much for your feedback and the score you gave us. In fact, we are in a very centralized location, which makes several points of interest easily accessible. We are grateful that you enjoyed the view from your apartment and the service provided by our staff. The purpose of our work is that our guests leave here satisfied with our services and facilities. As for other disrespectful guests, we are sorry for the inconvenience, but only if we are informed can we take appropriate action. For this reason, we always ask, at check-in, to let us know if something is not right. Best regards, Soldoiro.
contender321
Stayed in Apr. 2024
Friends
2.0/5
Posted on 21. Apr. 2024
Be careful when giving over the deposite as when we checked out they took 100 euros off us saying we bought a load of beer from outside the hotel to the pool area which was a load of bull. No proof at all and deposits are supposed to cover damage which our room was not??
Response from Property: Dear Matt, thank you for your feedback. Our staff spoke to you twice about drinks purchased outside, which are not allowed to be taken to the pool, but they still passed with it. In any case, you will receive an email from our administration in response to the email you sent to us. Best Regards, Soldoiro
David
Stayed in Apr. 2024
Other
3.0/5
Posted on 2. Apr. 2024
Was a great room, not enough kitchen space, staff were terrific. Fixed lights provided towels and bedding quite regularly. Too many groups of partiers mostly male who were loud and drank constantly, females were better at keeping their heads on. I have to say this place has a reputation as a partygoers hotel not really for families unless you enjoy Drunken Brits.