Hotels near Express Factory Outlet, Albuquerque

Not such a great location however all employees were very nice and went out of there way to make you happy.

We'd never stayed in Extended Stay before, but decided to give it a try. Thankfully I made 3 separate reservations for the 3 nights we were planning to stay, because I ended up canceling. Since we are Choice Privileges Diamond members we used our points, and were not happy when they asked for a one hundred dollar deposit. When I asked if our credit card would be charged, or just held, they informed us they would charge it. We ended up paying cash, but it made absolutely no sense to us. They refunded it immediately upon check-out, with no inspection of the room for damages! So, why do it at all. By paying cash they would have no recourse if we had done damage! Check-in took a long time, but when we finally got to our room we were disappointed. The room reeked of mildew and cigarette smoke, even though it was a non-smoking room. The bathroom had the worst smell of all, and we had to keep the door firmly closed. There was no bathroom fan, so we used the kitchen fan and opened the windows as well. The problem with that was people stood outside and smoked, so that didn't last long. We didn't feel very secure here. The floors were filthy, and our feet were soon black. We kept our shoes on after that. The room was pretty large with an area to hang clothes with shelves above and an area below for suitcases and coolers. The dresser was very old and set right against the wall. The drawers banged when you closed them, and it kept shaking our wall from the room next door! Noise from surrounding rooms was pretty loud. The beds were very old and hard. The TV package was pretty good. It was HD and there was a guide as well. We were not impressed with the sign up in the bathroom saying if the towels got dirty they would charge you $25 per towel! So why not just put some paper towels in the kitchen area? We waited the next morning while the guy in the office was on his cell phone, walking around the parking lot. We finally approached him and he came back to the office certainly not in a hurry to look after the paying hotel guests! We checked out early, and won't be back to this hotel.

While driving cross country, my husband and I stopped at this Motel 6. We booked the reservation via the Motel 6 app and paid a little extra for a mini-fridge in the room. Upon arrival we were told that the property had no mini-fridges but was not able to adjust the price since we booked through the app. Things went down hill from there. There was only one hand towel and washcloth for 2 people, there was a large cigarette hole in the sheet and no mattress pad. When I called the desk to ask for more towels etc. I was told that housekeeping keeps linens locked up and he did not have that key. The floor was so filthy that we had to wash our feet before bed and again before putting socks on in the morning. The grounds were filthy and in disrepair - and the bolt lock on our door did not work. We would have left to find a different motel but were exhausted from a full day of travel. At least there we no bedbugs. . . . .

This hotel has great and friendly staff. Every time you would pass one of them they would greet us with a smile. The rooms are clean and the beds are comfortable. The only issue was inside the rooms you hear everything outside. From people talking as they are in the hallway, traffic noises outside, the elevator makes a bing noise every time the door opens. There is a doorbell outside some rooms and our son pushed the one for our room only to find out this is not a doorbell but makes the fire alarm sound in the room. That is very concerning that the fire system is not working correctly.