Fairfield Inn & Suites Albuquerque Airport Reviews

I stay at this hotel frequently when I travel because it is near the airport, can do park & fly, and prices are generally reasonable. Usually my stays are great. This time it was not. Arriving back from an international flight I pre-booked a room & was looking forward to desperately needed sleep. When I checked in I was asked what floor I wanted to stay on. My response was please give me the quietest room you have. Was given a key & went to bed by 6pm. At midnight the phone rang. It was the front desk stating that I was not supposed to be in that room. I was repeatedly asked my name. They told me the room was for someone else. I told them that I didn’t know what they expected me to do. I told the person several times that I just wanted to sleep. Finally I hung up. At no time did the staff apologize for waking me. The next morning a person at the front desk who told me they were the assistant manager told me there was a mix up. I responded that indeed there was & that I did not appreciate being called at midnight. I expressed that what bothered me the most in addition to interrupting my sleep was that no one apologized. The assistant manager seemed very annoyed that I was expressing my displeasure. This person stated they would talk to the staff involved. But the assistant manager also did not apologize. This was very poor customer service. It was unreasonable to call at that hour…they simply needed to give the late arriving guest another room.