HonestReviewer1979
September 3, 2024
Our 5th and last visit to the Brudenell due to a real drop in service standards and issues in the room. An email sent FAO manager to address the issues and no reply. Forgotten cutlery and napkins, serving other guests who were seated after us, forgotten cooked breakfast, forgotten desserts, delays with food coming out and not being served food at the same time. Room issues - tv worked on and off only, dust on all glass shelves obviously not cleaned before we arrived, loose toilet roll holder, bath plug switch loose and hard to use. Only 3 chairs in a family room. £711 for two nights - we would have been happy for this amount if we had a nice time and not as many issues. Disappointing - was our favourite family hotel but after 5 stays we will not be returning. Real shame.