Hotels near Lomond Galleries Shopping Centre, Alexandria

We went here for our one year anniversary and it was bang average. The hotel was gorgeous on lovely grounds and spa was nice too, BUT that was ruined with the service. My partner had secretly booked balloons, a petal love heart and chocolate strawberry’s for the room. At the reception on check in, we had already paid for the hotel, room and gifts, but they recharged us £90 plus a £50 deposit fee, when everything was already paid for. On arriving in the room there was no chocolate strawberry’s there which ruined the surprise when my partner had to go down and ask for them as well as query the extra charge. After them trying to argue the charge, they admitted it was their fault and we got the money refunded. Strawberry’s were brought up but these included 5 of the smallest chocolate covered strawberries, not £40 worth which was what they charged just for the strawberries. Then we went to dinner and the waiter brought over my correct order but my partners wrong order for our main. We then had to wait 15 minutes for his to come out, they never even took mine away and gave me a fresh one so we could eat dinner together. I had finished my meal by the time his came, great anniversary dinner together. NOT. A shame that a gorgeous place like this is ruined by bad service.

Lovely hotel with a friendly service and plenty of amenities. The leisure club was lovely, especially after a day of hiking.

My partner is in the jubilee and to save the travelling back and forward I’ve had a few overnights at the conference hotel. The staff are lovely and friendly. The restaurant staff are fab and greet and serve with a lovely smile on their face. Food is amazing too and very reasonable price for what you get. Will no doubt be back for more overnights in the future while my partner is in hospital.

We booked this as we knew our flight home to Glasgow Airport was landing late and we could not face the long drive home at such a time. By the time we cleared with our bags and walked to the hotel from the terminal it was 2am when we checked in. Unfortunately we were given room 115, which was opposite the elevators on the first floor. It was also not only an accessible room with wet bathroom (no shower unless you wanted to flood the whole room) but also had a ”connecting” door to the next room. No idea who was on the either side, but not ideal for either of us given our late arrival. I was feeling extremely tired and and went straight to my bed - unfortunately it was far too soft and it was a double, so we tended to fall into the middle where the ”hole” or ”dip” in the mattress was. With us both trying to sleep on the outside of the mattress for comfort we continually pulled the small duvet from each other in an attempt to keep warm after our return from Africa. The pillows were also too soft for my liking, however that was minor compared to the mattress. There hours later, at around 5am the corridor started coming alive with excited children heading off on their holidays, running and squealing, literally!! I can't blame them for being enthusiastic, but perhaps their parents might have understood that some guests might still wish to sleep at that time? Thus our morning continued so when we finally dragged ourselves up for breakfast around 9am I was extremely tired and somewhat grumpy... Now to breakfast; a fairly good selection was on offer if you came at a quiet time. I saw some guests leave towards the end our meal time as they did not want to wait in the queue for what was left. My main gripe about the breakfast was again, not the hotel's fault, but the guests, who presumably are not used to staying in hotels and don't know what swerving utensils are for. I saw one female guest pick up and touch several slices of bread and returning them before picking what she put in the toaster machine. I purposely picked a slice she hadn't pawed and waited whilst it went through the machine, then just as it arrived a young man (her son I believe) whisked it away in front of me. Manners non existent. The breakfast staff were helpful and friendly and the food on offer was perfectly adequate if all the guests knew how to behave. All in all, we picked this hotel for a catch up sleep after a late flight in and we didn't achieve that so we will not be back.

we have just returned from a one night stay travelled with caledonian travel.first impressions nice clean hotel.room very nice and spacious then it goes down hill put the tv on not programmed so we rang reception they said we will speak to a colleague and get back to us we are still waiting for that phone call reception never answered the telephone.it took half hour to re programme our own tv.we were told by our driver that it was very busy and we must stick to our meal times we were given 8pm we arrived it looked chaotic the greek supervisor asked us to wait ten minutes after 55 minutes we demanded to be seated at 9.20 we were given luke warm soup staff not acknowledging you we had to go to bar to ask for our food 9.40 we got a chicken dinner we didnt wait around for dessert the supervisor said he clocks in and out and the higher management had given away our dinner time this does not help us.breakfast was better as liz the server was in much more control would i return no never they shouldnt overload the hotel like they did because you just walk with your feet and use other hotel brands were customer service is a must.this hotel is not suitable for coach parties as it couldnt cope with more than one coach.

I chose this hotel because it was not so far from the airport. In principle, it is not bad, I can recommend it.