Alicante Gran Sol Reviews
Alicante Gran Sol
Rbla. de Méndez Núñez, 3, Alicante, Valencia Community, 03002, SpainView Hotel Details
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Alicante Gran Sol Guest Reviews
3.9/5
Good
45 review
Verified reviewsLocation3.9
Amenities3.8
Service3.9
Cleanliness4.0
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All reviews(45)
Positive reviews(43)
Reviews with photos/video(10)
Negative reviews(2)
annarabella
Superior Room with View
Stayed in Sep 2023
Solo travelers
13 review
Very Good
Posted on Oct 2, 2023
The location is perfect and the view is amazing. Room was quiet small and the bathroom not very nice .
Guest User
Standard Room
Stayed in Jan 2024
Business travelers
32 review
Outstanding
Posted on Mar 13, 2024
The hotel building is one of the few tall buildings. The room is very clean and large. If you stay on the 24th floor, you can see the whole of Alicante and have a beautiful sea view. In the morning, the sun ☀️ climbs into the room and the air is filled with the fragrance of the blue sea. I will stay again next time live here
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Yousuzhilv
Standard Room
Stayed in Jan 2024
Family
2 review
Posted on Feb 4, 2024
The hotel is old and uncomfortable
The view from the tenth floor and above is okay
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Maomaochongdezuji
Standard Room
Stayed in Sep 2024
Business travelers
32 review
Very Good
Posted on Oct 5, 2024
Good location, but old facilities
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Jaime Sebastian
Superior Room
Stayed in Apr 2022
Business travelers
4 review
Very Good
Posted on May 1, 2022
Everything's fine. The room I needed to work in a good location for my needs.
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sabiyak
Stayed in Sep 2024
Travel with friends
Very Good
Posted on Sep 5, 2024
A well located city hotel with good facilities. It's the staff that make this hotel welcoming with good hospitality skills , the front of house Damian especially thank you for your help always with transport information. The GEX Manager thank you for your leadership helping to resolve some issues , your all a credit to the Melia chain . We will be back to enjoy those views again. The breakfast is a good array of options sets you up for the day :) Tips ...use the tram and spa at the Porta Maris Hotel it's discounted for hotel guests
Response from Property: Dear Sabiya, Thank you for taking a few minutes to share your opinion about your stay at Gran Sol. It is for guests like you that we strive every day to provide the best experience and we are happy to know that you are now part of the great Meliá Hotels International family. We are looking forward to welcoming you back. Best regards, Rocio Jimenez GEX Manager
497wesleyt
Stayed in Jul 2024
Couples
Posted on Jul 31, 2024
Average hotel in desperate need of updating, the one good thing was the view it was amazing. You wait forever for the lift and when it arrives it is full. The staff are very attentive and will help with anything. Beds are worn out. DO NOT TOUCH THE MINI BAR as the prices are crazy when there are many shops around the hotel.
Response from Property: Dear guest, Thank you for your review and we regret the discomfort for the lifts, there is peak hours we always recommend to avoid to not face these situations. We will take note of the rest of your comments to see how we can improve it. Please note that all the minibar prices are available on the menu on the minibar. We are glad you had a good experience and you found our team helpful, I will transfer your comments to all of them :) We look forward to welcome you back! Best regards, Rocío Jiménez GEX Manager
PhilsFamilyView
Stayed in Jul 2024
Couples
Posted on Jul 25, 2024
Check in was very easy, lucky to arrive and our room available straight away. We paid an extra €45 for a 3pm late check out, well worth it for a 10:30pm home flight. The young man on the check in desk was super helpful. Only two 6 people Max lifts with 26 floors, often had a wait for a lift. Room was on the 15th floor, compact but great double aspect views of the Castillo and Marina. The rain shower over the bath worked nicely but very slippery and dangerous climbing in and out of the bath, the shower screen not effective so floor easily gets very wet. Beds comfy enough. Not a huge amount of hanging space for clothes. TV was very obtrusive. The room was quite noisy with incoming guests in the landing area, slamming doors, families arguing and children playing football in the neighbouring room. Added with the outside traffic noise. Breakfast was typical buffet style selection. The location of the hotel is very good, right near the promenade for an evening stroll in the shade. Lots of bars and restaurants nearby easy walking distance. Overall, a reasonable stay in a reasonable hotel in a lovely City.
Response from Property: Dear family Phils, Thank you very much for your detailed review. We will transfer all your good comments to the rest of the team. We take note of the comments about the bathroom and the isolation of the room and we apologize for any inconvenience that the elevators might have caused you. I am glad you have enjoyed the breakfats and the are since we are in the heart of Alicante city. :) We look forward to welcome you soon! Best regards, Rocío Jiménez GEX Manager
elaine h
Stayed in Jul 2024
Travel with friends
Outstanding
Posted on Jul 7, 2024
Loved this hotel. Can't believe anyone complained about customer service. I don't think I have stayed anywhere with friendlier service at every level of contact. Rooms were really spacious and comfortable. We booked to have sea views which were spectacular from the 15th floor. The rooftop bar was spectacular. Just wished we had pre-booked the restaurant as was full-up Location was amazing for beach, shops, restaurants and old town
Response from Property: Dear Madam, Greetings from Alicante! Thank you for choosing us during your visit to Alicante and for completing our satisfaction questionnaire. We are glad to know that you enjoyed your stay with us and we take note of all your comments, as they help us a lot to improve the service we offer to our guests. We hope to see you again on your next visit to Alicante. We are waiting for you very soon! Rocío Jiménez GEX Manager
Ribstone
Stayed in Jun 2024
Travel with friends
Outstanding
Posted on Jun 28, 2024
5 nights there in May/June 2024 as part of a combined flight and hotel package. First and foremost - the location was excellent, only 50m from the promenade. Very close to the marina, beach, old quarter with lots of shops and restaurants, and only a short walk to the fascinating indoor market and tram station. Always friendly reception team. Simple, comfortable, practical rooms. Mine was on the 9th floor, sea view blocked by the building opposite, but I wasn’t there to look out of the window. No hospitality tray but a kettle can be provided on request. Yes, lifts can be slow at times, but hey, where's the rush, you're on holiday. Excellent breakfast selection. GREAT coffee!! Lovely cocktails at Convistas on 26th floor – there are grand views from there. Breakfast and bar staff were all very friendly and helpful. Would definitely go there again. Highly recommended.
Response from Property: Dear Ribstone, Thank you very much for taking a few minutes to share your opinion about us :) It is a pleasure to read all your feedback and your suggestions to improve in such a undestanding and friendly way, we really appreciate it and be sure we will take them into account to improve the quality of our services. We look forward to welcome you back very soon! Rocío Jiménez GEX Manager
Guest User
Stayed in Oct 2024
Other
Very Good
Posted on Oct 16, 2024
Just returned from a fabulous 4 night stay to celebrate my husbands 70th birthday. We booked a Premium room and had the most incredible views from our corner room on the 25th floor. The hotel's location is perfect right on the edge of the old town, the marina is opposite and a five minute walk takes you to the beach and the airport bus stop. All the staff in the hotel were very friendly and welcoming. We were on the half board rate and found the food at breakfast (buffet) and in the restaurant (table service) very good. The team in the rooftop bar and restaurant were lovely. They are an asset to the hotel and looked after us very well. Thank you! There was a slight hiccup with the room Celebration Package I had ordered via email beforehand, however it all worked out in the end and didn't spoil our stay. We really enjoyed Alicante and will return!
Nanoo_10
Stayed in Sep 2024
Travel with friends
Outstanding
Posted on Sep 10, 2024
This hotel and its staff made our girls weekend perfect. They were helpful, friendly and very patient as I practised my Spanish with them! Our room was ready even though we were early for check-in and what a surprise. We asked for a family room as there were 3 of us and the room actually had two bedrooms instead of the usual one room and sofa bed. Plenty of space and what a view. Location couldn’t be more central and breakfast options were varied and plentiful. The fact it’s served until 11am was an added bonus. There are only two lifts and one is quite small but we weren’t in any rush so it wasn’t a problem for us.
Response from Property: Thank you for your comment! It is for guests like you that we strive every day to improve our quality and give the best experience. We look forward to welcome you back very soon! Best regards, Rocio Jimenez GEX Manager
Guest User
Stayed in Mar 2024
Couples
Outstanding
Posted on Mar 1, 2024
This is a nice city centre hotel which is close to everything you would want... Bars restaurants beach shopping.. This place is not a 5 Star hotel and does not claim to be but the friendly and polite members of the hotel make you feel like it is.. The room we booked had a great see view for a small extra cost my advice book it you won't be disappointed believe me.. Breakfast.......I don't think they could provide any thing more... Just remember your going to Spain not Blackpool so don't say the sausage and bacon don't taste normal.... enjoy
6/7
Response from Property: Thank you very much for your review! It is a pleasure to welcome guests like you and we look forward to have you back very soon! Best regards, Rocío Jiménez GEX Manager
G77-Debbie
Stayed in Aug 2024
Family
Outstanding
Posted on Aug 10, 2024
This is our second visit to the hotel, we visited same time last year. We had a lovely stay, we would defiantly visit again. Rooms are clean, staff so friendly and helpful. Hotel in a lovely central location, with lovely views. We were bed and breakfast, breakfast was lovely, lots of variety and choices for everyone.
Response from Property: Dear Debbie, First of all, we want to express our gratitude for choosing our hotel during your visit to Alicante and for taking the time to share your opinion about us. We are very happy to know that you enjoyed your stay with us and that we managed to meet your expectations. Knowing that you felt at home with us is a great motivation for our entire team and drives us to do things a little better every day. We look forward to welcoming you again on your next visit to Gran Sol and providing you with another memorable experience to take back home. Best regards, Rocío Jiménez GEX Manager
ivoryjoannesmith
Stayed in Aug 2024
Travel with friends
Very Good
Posted on Aug 6, 2024
The hotel is in a prime location with great views towards the castle, sea and marina. The rooms were nice and clean, and the breakfast was very good. Unfortunately there was an issue which cost me 60 euros. It was my friends birthday the day we arrived, and I was asked if I wanted a bottle of cava for her birthday, I asked if this was free, and was told yes, it's free, it's complementary, so I said yes please, and thanked them for doing this. On returning to our room after a day out, there were balloons, some cake, a gift, and a bottle of cava all waiting for us, with a note wishing my friend Happy Birthday from the hotel, which again we thought how lovely. Then on check out I was told I had to pay for it! We tried to explain how I had asked is this free, and was told yes, it's free, so why did we have to pay for it? We was then told you had the birthday package, which I did NOT agree to!! So beware, if its your birthday, and you think you're going to get something for free from them, the chances are you're not, and you will pay for it! Apart from that the hotel was very nice, and we did have a good holiday.
Response from Property: Dear Joanne, Thank you for your comment and we are very glad you have had a great stay with us :) We already have talked about the issue with the bottle of cava and, I said, you have ordered the service at the Reception and at the bar. We have never confirmed that service for free. We always arrange a little gesture for our guests that celebrate their birthday during the stay, but personalised gifts always have a cost. I am sorry for any misunderstanding and we hope you can visit Alicante again and erase the "bad flavour" of our goodbye ;) Best regards, Rocío Jiménez GEX Manager