hideki1005
October 21, 2022
The worst thing has happened! They should write it properly anyway! Everyone makes mistakes when they make reservations. My wife and I went on a birthday trip. We chose this place after much deliberation. The beach is right in front of us and it's the best location. I love traveling and I always carefully choose plans online, including overseas. I made a reservation, but I don't really know how to check in at this accommodation. When I looked closely at the email I received, it said this. Please check in at a location other than the facility's location (Lucky Rent-A-Car airport office or Hotel Big Marin Amami). What is this? I copied it and searched it and it was Lucky Rent-A-Car. I called and asked, but they were very rude and said "yes, that's right" as if it was obvious. It seems that you have to go to the rental car company to get the room key. Arrived at the airport. There was a person holding a Lucky Rent-A-Car sign, so I asked them. Is there no shuttle service? There are no taxis outside the airport, so it's better to take a taxi, get the key, and then go to the accommodation. I did as I was told. After completing the procedure, I got the key, stopped by a supermarket, and then headed to the accommodation. There are buildings A to F, and buildings A, B, and C to F are in different locations. Do they not give me a printed map of the location? I could have given it to the taxi driver to show him, but I got lost and finally arrived! 3500 yen Building F... What is this? It's tiny! It's completely different from the photo! The room is a one-room 6 tatami mat room with a semi-double bed. A couple staying here for three days? Unbelievable *The pet hotel where we left our two dogs during our trip is a suite room with 12 tatami mats. Are we smaller than dogs? Who would come all the way to Amami Oshima on their birthday to stay two nights in a one-room apartment that is smaller than a pet hotel and even smaller than their home? This is a scam that is completely different from what's listed on *******. I called right away! What's going on? This room. Isn't this weird? A couple can't stay in such a small room for two nights. Is there some kind of mistake? The food and drinks we bought in large quantities don't fit in the simple one-door refrigerator. There's hair and dust on the floor of the entrance hall, and it hasn't even been cleaned. There's another room available, but it costs an additional 37,000 yen. That's fine, just change the room quickly. This is a scam! I said it many times, but I waited for 20 minutes... The staff arrived. I complained but they were silent the whole time? I tried to hold back from getting too angry and annoyed because it was a special trip, but I think they said something like "It's unacceptable to have such a dirty room!" Ah, it seems the cleaning staff didn't do it. What? I don't know if it was the cleaning staff or the staff. Couldn't they just apologize or say they'd fix it? They left in their car, glaring at me without saying a word. Why? Couldn't they just say "Have a good trip"? Anyway, I was able to spend three days safely! I bought meat and charcoal and had a BBQ. The sea is beautiful and the location is great, but there's nothing around, so I have to call a taxi to go out to eat or buy anything. There isn't even a vending machine. The taxi came in 15 minutes, which was very kind. In the end, it was 120,000 yen for two nights and three days, instead of 80,000 yen for two people. If it's that expensive, I'll never stay there. Poor value for money. Even if I leave a review like this, you'll probably say I didn't look into it properly, but try booking the same thing on ******* from the customer's perspective, and you'll understand.
Original TextTranslation provided by Google