Shangri-La's Hambantota Golf Resort and Spa, Sri Lanka

The staff delivers exceptional, friendly service. The hotel provides modern facilities for families. Guests enjoy a great breakfast selection. Comfortable, spacious rooms with luxurious amenities are consistently praised.

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

I recently stayed at Shangri-La and had an overall great experience. The service was top-notch, and Tharidu played a key role in ensuring everything went smoothly. He provided excellent customer service, addressing our needs promptly and with a friendly, professional attitude. I highly recommend Shangri-La, Hambantota.