Hotels near Boyes, Amber Valley District

One of the most comfortable beds I have ever slept in. Room was a little dated but clean and quiet.

Found this hotel as a stopover from Devon to Northumberland. Welcoming reception and friendly staff in all areas. I had requested a certain area of hotel and request was granted! We had an upgraded (premium) room so can only speak on that! Pleasantly decorated with air con. Comfortable bed and pillows. Clean. A safe in wardrobe and a small fridge with water, coke, crisps and chocolate complimentary to members! A coffee machine and instant coffee and tea. Very nice toiletries in bathroom with a good shower. The only negative is the bathroom is very small especially the toilet area! We had a voucher for a complimentary drink from the bar which we didn’t use but in the morning reception said we could get a takeaway which was such a lovely gesture. There was a good breakfast with pretty much everything on offer including a separate area for gluten free! A very big car park finished this delightful overnighter. We will defo return as do this journey a few times a year. Keep doing what you’re doing….. you’re doing it right! Thank you

The hotel has luggage storage service at the front desk. Each person received a free cup of coffee both days. The room and lobby are clean and tidy, and they are cleaned and towels are changed every day.

Opposite is Derby Railway Station, if the train is more convenient. Less than ten minutes walk from Derby Mall, convenient location. There is a restaurant next to it, and there is a burger at the train station. The reserved twin room has very little space. Because it is an old building, it seems that it can not be decorated too much, which is worse.

It is difficult to be complimentary about this allegedly 4* hotel. Re Fire precautions: Information about the closest fire exit should have been on the bedroom door. It was not. In the event of a fire any alternative to the main staircase was not immediately evident. Therefore the only exit would appear to have been down a total of 4 flights of stairs using 5 different changes of direction. There were places on this route where the emergency exit signs would probably not have been visible. Re the bedroom/bathroom: Washbasin was cracked Grouting round bath discoloured No shelf on which to put toileteries Niagra type shower only with no shower cap provided for ladies Shower controls unmarked. Potentially the wrong combination could cause a full immediate shower with water at maximum temperature. Dangerous for children, elderly etc. Re the breakfast: Fruit consisted largely of great chunks of apple and a few other fruits crudely chopped All hot food rapidly became cold as the containers had no under heating Re reception: Having booked with the hotel’s online system 6 days in advance we were staggered to find no immediate record of our booking on arrival early in the evening. Then the receptionist pointed out that the booking had been made for the actual time of the booking and, that as we had not turned up, full payment had already been taken. At the time of booking there had been problems completing the form which had presumably defaulted to that day. Clearly I had made an error which I should have noticed. However, even if I had noticed the error that night, the hotel would have retained the payment as it requires to be notified of any cancellation at least two days in advance. Perhaps the hotel should have realised that a booking made from over 100 miles away in the middle of the evening was unlikely to be fulfilled that night? In the circumstances we were forced to pay for a second night or look elsewhere. As I am 81 I was not inclined to find other accommodation at that time of day and without access to my laptop. A subsequent email addressed to the Manager was ignored until I sent a reminder. An unsympathetic reply from the desk manager (presumably receptionist?) emphasised that its no refunds policy applied “even in cases of genuine error”. The hotel website gives no email addresses for the Manager or to make comments or complaints and it seems impossible to contact the hotel owners, which appears to be the Deventure Group, by email.

We stayed in the promonarde rooms two adults and two children. You would never thought we was staying in a shipping container very quiet, very clean even the edges of the carpet was hoovers smelt lovely when we walked into the room. Compact be great fun in our room was shower , small tv, hairdryer, tea and cover . 10metre along was another room that contained toaster, microwave, full sink with washing up liquid kitchen . Just up the steps was hotel reception and entertainment room for children did activities at night like kids disco, games room free football table, and Lego table . Above reception is a restaurant though we didn’t eat in there looked nice. We went to the local pub called the fishpond great food and bands on at the weekend. We had two nights first day went round the Gulliver’s park second day we went to heights of Abraham . This place is great for kids we did look at the other rooms but found you got more outdoor space on the promonarde room ie could sit and watch the kids play. There is also a bus you can sleep on that looked great fun too .

The hotel is nice enough and as you'd expect. Very clean and comfortable. But the staff here are absolutely amazing. For me the staff have made a dull and unwanted work trip into a pleasure and very enjoyable experience. These girls (and guys) need an award and a pay rise. Very pleasant and genuine, nice and helpful. And as for the food, I've been to many restaurants that don't compare. 1000% recommend this place and these guys continue to work here I will definitely be back the next time I need somewhere to stay in derby. Idk if they'll get to read this but thank you guys. You don't know what a difference you made to my week 5⭐️ for sure. You really bring this place to life... Thanks again 😊