The service in amenities were very good… The pool and beach area is super nice! And I loved that it had so many restaurants and things to do on the resort. However, most of all those things to do cost extra… And the room was already very pricey, I wish some things had just been included in the price of the hotel. The room was nice, generally clean, but the bed was a bit too firm for my taste and I feel like it needed a bit of a paint job or updates in some areas.
The biggest issue with this trip was that the software system was down when we arrived, at no fault of the employees of the hotel, but it definitely made our experience a little bit off. We had no room keys and had to get someone to open our door every time we entered. Everything had to be charged to the room number at a later date, so I am scared to see that bill when it comes in.