Danielle W
August 31, 2024
I was an evening guest of a wedding taking place at the hotel. The wedding reception itself was lovely. However, I checked into my room at 4, when entering my room it had not been cleaned, from the previous guest. Bed had been slept in, stains all over the sheets, shower dirty, sink had toothpaste and discarded packets everywhere. I contacted reception who apologised and initially told me I would need to move to the sister hotel. Being on my own that evening, I wanted to be on site. I was asked to wait at the bar, I asked if they would provide a drink whilst I waited and I was told they will provide a bottle for the room. Over an hour had passed and I had to go and check if the room was ready, even though I provided my number and I was sat waiting in the bar as advised. No bottle was ever provided and on check out when I complained, there was no option of being offered any money back. Breakfast was very disappointing, no option of how you would like eggs cooked, everything was over cooked, but still not warm. It’s a real shame as the hotel is very pretty and in a great location.