Annette T
May 27, 2024
Booked room for a concert 7 months ahead of time checkin was supposed to be at 3pm with the concert starting at 5:30pm. Rooms were not cleaned and we didn’t get into our room until 5pm. I was told when we arrived at 4pm that they would text me when a room was clean. I was sitting in the lobby and noticed others who arrived after me were getting checked in prior to me and the last room that was clean was given to someone that had just arrived at the hotel! I stood at the checkin desk for a hour before I had a room. This is very poor planning for a concert of over 60,000 people in town with no shuttle service to and from the stadium! We also waited over an hour for a Lyft! We were late to the concert missing 90% of the first group. Paid a lot of money for 1 night stay and the concert and the experience was horrible!