Al-Fanar Palace Hotel

Price is probably the only reason why you might consider this hotel. It's an old hotel that is being squeezed till the last drop by its owner. Things broken are not fixed. Al-Fanar Palace Hotel is located just next to a busy highway. It's not conveniently located for eating or shopping. The hotel is old. Everything including the decor and furnishing, as well as the elevators, does not fail to give an impression that it is past its prime years. The room (my room number 403) is spacious for a twin room. Lighting is good, with adequate illumination across the entire room. There is also a small LCD TV on the wall, and a mini fridge below it. So far so good, right? However... 1) There is only one chair, with stained upholstery, in the room; 2) The pillows were without pillow cover (which was rectified after I went down to tell the reception.) You might wonder why I didn't call the reception, right? It's because there's no internal phone directory in the room, which should be standard for all hotels. 3) There is no electric kettle or water glasses provided (which should be there as I checked with my friend in other rooms.) I informed the reception as well, but this wasn't rectified. I stayed for a total of 4 nights-- the situation remained the same. 4) Charging point: In the whole room, there are only two power outlets for charging devices -- inconveniently located at the corner of a wall opposite the bed. And if that's not bad enough, only one works! 5) Now let's turn to the bathroom. Again, it's spacious and well lit. The tap needs an extra bit of force to turn off the water completely. There is a bathtub with a showerhead. So far so good, except there was no hand towel (only two pieces of bath towels in crimson colour-- can't even tell how clean they are.) The following day when I came back after housekeeping had left, there was one hand towel. (Why there was none on the first day, and then it became one on the next day?) 6) There's no rinsing cup in the bathroom. There is a cupholder on the wall, and the remnant of a broken cupholder on the other side. 7) The toilet flush system does not work well consistently. It worked well the first two days, and then started to have problems. 8) After having a bath, you would want to hang the clothes in the wardrobe for the next day. This room does not provide a single hanger. 9) Now, when it's time to sleep, you might think that there should be a master switch at the bedside for switching off the lights. That's pretty standard isn't it? No, I had to walk all the way to the entrance, as the only light switches were there just next to the door. To be fair, some of the rooms are pretty decent. Yet my personal experience would only allow me to give the above comment on this hotel, which I would never use again even if I were to return to Amman in the future. In light of the quality of housekeeping, configuration and maintenance of the room and attitude of the reception, I think the problem is with its mana