HanaTrippy
September 2, 2024
We were told by the night shift front desk that the aircond were already service and works just fine but in reality the aircond was not cool at all. I was sleeping sweating the whole night. I can't blame the staff but the manager in duty should not put customer in a dysfunctional room in the first place.. because we pay rm96/night and we need to get good night sleep and comfortable after a long trip.. the 2nd issue was there were sewerages smells coming out of the toilet and its very frustrating to smell it the whole night.. we book for 2 nights and i did call times the front desk and also talk to them face to face to request for room replacement.. at first they said the room will be ready by 2.30pm... then we wait until 3pm.. still no feedback.. then we pack our things and go straight to the front desk and ask them when will our room will be ready??? In just 1 minutes they gave us a key for our new room.. giving excuses that they are shortages on staff but that is clearly not customer problem.. the manager should hire more employee since the business so good.. i cant blame the staff.. they just doing their job.. the problem should be solve by the manager.. and pleasela dont put customer inside room that has problem like aircond not functioning, bad smell from the toilet.. come on la.. people pay for it.. it is not very nice feeling..