The Golden Crown Hotel Reviews

One of the best hotel and food was amazing

Good foods & Resturant

Great place and service

Hotels in Sri Lanka generally have low value for money, and most of the well-known heritage hotels have outdated facilities. In comparison, Golden Crown is a relatively new hotel with fairly complete facilities. The location is good and the lobby decoration is very unique. It happened to be Valentine's Day when we checked in, and red balloons were placed on the bed, which was very warm.

Very good service and clean

I think it was good. It's such an amazing experience.

The lobby is magnificent and the environment is good. The service is thoughtful and enthusiastic!

Average room, not worth the price, breakfast is ok

We had an exceptionally positive experience from check-in to check-out. The staff takes pride in their work and it shows. Rooms are very clean and comfortable. The operations manager Roshan went above and beyond to ensure we had a great experience. Brix is a fabulous restaurant offering a wide variety of food choices. It is managed by Ravi, who is a true professional. We were fortunate to have the same server Ajith at our service for the 4 meals we had the resturant. Ajith is one of the best servers we’ve had. He is knowledgeable about the menu and was extremely attentive to all our needs. He has a genuine desire to give his guests a fantastic experience. The spa is clean and the therapist I had (Sara) was wonderful. The pool is nice but the pool deck is slippery.

We decided to stay a night on our visit to Kandy for a family function and ended up extending our stay to witness the start of the Esala perehera . The desk staff were very friendly and helpful and managed to provide accommodation even on a last minute request. The buffet and A la Carte options were both good . Their 24 hour in room dining lives up to their word as we had to make a late night request and we weren’t disappointed. Cleanliness is exceptional and the comfortable beds and pillows make it very easy to silence any vehicle noises from the street. Thank you so much to all the maintenance and general staff from desk to dining for making this a great stay and we look forward to visiting again.

The hotel itself is nice - we a free room upgrade with jazzuci. Sadly we couldn’t use the jacuzzis as it had a wax stain in it with other people’s hair. We asked for it to be cleaned which did not happen. Things such as the deadbolt on the front door were broken. The food is really good. The buffets have everything you want at breakfast and dinner. The staff is incredibly friendly and take care of you. Especially our server Ajith was wonderful. The pool is nice. The gym is solid. Overall we enjoyed our stay and would come again

The best hotel ive everrr been toooo!! Its so peaceful, elegant, and the staff are amazing and patient. They are incredibly sweet and friendly, they most definitely made our stay in Sri Lanka better! The rooms are wonderful and very comfy, the view is spectacular and filled with nature! We also saw monkeys on our balcony, they arent very friendly but as long as the balcony door is closed you are safe! The food is amazing and there are so many options to choose from. I always had a fun time getting the dessert as it tastes amazingg! I really enjoyed staying in this hotel, even though we only stayed for 2 days, it was a memorable experience. Thank you to all the lovely staff that made us feel welcomed, especially Rajeesh, thank you once again .

Sea shell horns and rhythmic drums worthy of any royal arrival welcome you to the Golden Crown. The welcome party invite you in to the grand lobby which rivals any palatial residence. The sophisticated reception is decorated with stone style tiles, deep timbers, a palatial chandelier and art, vases and flowers. This contrasts with the deep green jungle which is visible through floor to ceiling windows. This hotel exudes luxury. The staff are friendly and attentive however the hospitality skills were unable to meet the expectations set by the grandeur of the building. On one occasion at the "TREATS" cafe we asked to look at the menu. When we asked for an Afforgato the staff member looked confused and unsure what the menu item was, they asked us to take a seat. They didn't return. On a second occasion we asked for an Iced Long Black (Americano), we received a hot Long Black (Americano) and when we tried to explain iced the staff brought out an ice bucket and tried to place the cup inside to cool. Finally we managed to get a glass and we placed our own ice in and poured the warm coffee in. It was a learning experience for us and the staff and we were disarmed by their cheerful and humble disposition. The "BRIX" restaurant buffet was adequate and provided a huge range. The food was flavoursome, however any cooked meats (roasts) outside of a curry were over cooked and dry. The wait staff would walk off without providing direction to customers and constantly allocated the wrong costs to the wrong rooms after multiple explanations. This was a low point of the service, although consummate with an apprentice level skill it seems to be caused by a language barrier, staff were constantly smiling and friendly. The rooms were exceptional and comfortable. Roomy, soft beds, great bathrooms and comfortable air-conditioning. The gym and spa were exceptional, and there was a pool table, and foosball table for recreational use. We used the laundry service which was great. The infinity pool had a great view but was small and uncomfortably cold. The service around the pool was good. All in all a great hotel which would be fantastic if the service and food matched the grandeur of the facilities and rooms.

My girlfriend and I had a delightful 6-day stay at Golden Crown Hotel. This 5-star establishment offers luxurious rooms with plenty of amenities, making our holiday truly comfortable. The restaurant and bar staff were exceptionally friendly, always ensuring we felt welcome. However, our experience with the reception staff was disappointing. Despite extending our stay by one night and settling the payment at the reception, we faced repeated requests to pay for extras that we had already paid for. This inconsistency in billing procedures detracted from an otherwise enjoyable stay. Overall, Golden Crown Hotel provided a luxurious and comfortable retreat, marred only by the issues with billing at the reception. With improved communication and coordination at the front desk, this hotel would be an excellent choice for future vacations in Kandy.