Numa Amsterdam the Crane

This is the first time in my life that I have given a one-star negative review after staying in hundreds of hotels. 1. No one will check you in 2. The only way to contact them is to call them via the Netherlands +31 international number 3. No way to make international calls? Congratulations, ** 4. I desperately searched for various methods on the Internet (the temperature was 9 degrees and it was raining), and finally found out on Airbnb that they have a "Contact Host" function to find someone. 5. The other party told me, "If you want to check in, you have to come to our address below to get the key." Hello! ! ! ! ? ? ? Why didn't you mention this in the move-in notice? ? Even Trip.com did not inform us at all! 6. When I arrived at the address (the location of another of their hotels), the teller was pushed out by the supervisor to block the gunfire. He kept telling me that it was not their problem, but that trip.com did not inform me of the contact address when delivering the package (laughing, everyone The hotel information and contact information on the reservation website are all filled in and uploaded by the hotel. Do you think I am being deceived?) 7🤬What makes me angry the most is that I asked my supervisor to speak out, but all his supervisors avoided him, saying that it was inconvenient now and he had to bear the responsibility himself. When I checked out the next day, I asked to call the supervisor again. The teller gave me the same answer, saying, "I can't contact anyone at all." The chain group YAY has six or seven hotels open. This is how they deal with it, avoidance, shirk, and no compensation. There is no customer service, no email, no online assistant, nothing. Do you dare to stay in this kind of hotel? ? ?