Waldorf Astoria Amsterdam Reviews
Waldorf Astoria Amsterdam
Herengracht 542-556, Amsterdam, 1017 CG, NetherlandsView Hotel Details
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Waldorf Astoria Amsterdam Guest Reviews
4.8/5
Amazing
66 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Positive reviews(45)
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Hypnose
Twin Premier Room
Stayed in Jun 2024
Solo travelers
13 review
Outstanding
Posted on Jul 3, 2024
Waldorf Astoria Amsterdam. The location is perfect, right by the Herengracht, in an old European house. It is 1.2-1.5 kilometers away from several major museums, and within 20 minutes' walk (the three-story canal and the cute little bridges every few steps and the chocolate-like little houses on the shore make the journey even shorter). The service is first-class, the breakfast is very good, the smoked salmon and ham are all made by themselves, and the taste is very good, but the room meals are hard to describe 😭; the room hygiene is also absolutely standard, there is no trace of uncleanliness on the floor, bathtub, shower room, countertop, or anywhere in the light white bathroom, and the cleaning staff are still so elusive (just like the high-end hotels in Hong Kong and Tokyo); the bathroom is a full set of large bottles of Aesop, just placed there; basically, except for the price, there is nothing wrong with it ~ I will consider staying here again next time I come to Amsterdam.
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Guest User
King Premier Room
Stayed in Aug 2023
Family
4 review
Outstanding
Posted on Aug 27, 2023
Worthy of Waldorf Astoria super five-star missed Mi2 restaurant
The butler service is great, the location is great, the full Aesop spa is Guerlain
The best choice to relax on the last day👍
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6/9
king_zhigang
One Bedroom Suite with Canal View
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 28, 2024
A fine hotel with excellent service.
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Guest User
Twin Premier Room
Stayed in May 2024
Business travelers
7 review
Outstanding
Posted on Jun 6, 2024
Room service was good.
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Guest User
King Premier Room
Stayed in Aug 2023
Travel with friends
20 review
Outstanding
Posted on Oct 2, 2023
Nothing wrong with it except that it’s expensive
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jake r
Stayed in Jul 2024
Couples
Outstanding
Posted on Jul 23, 2024
Quite possibly the best old fashioned cocktail we have ever had. We didn’t actually stay here (hotel was sold out) but we are Hilton members and stopped by during our trip to Amsterdam. The hotel is beautiful and in a nice location in the city center.
Response from Property: Dear jake r, Thank you for taking the time to share your feedback about your recent visit. We love to hear that you enjoyed your Old Fashioned cocktail and that our hotel left such a positive impression on you. It is wonderful to know that, even though you did not stay with us this time, you had a memorable visit. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
LoveTravel783038
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 25, 2024
This hotel is an amazing place to stay. It is under 100 rooms converted from multiple residences that have been renovated and combined into a single hotel. The gardens in the back are the largest in the city and feel like something out of an episode of Bridgerton. Upon checkin, you're offered multiple scents you can choose from to be sprayed in your room at turndown. When you arrive in your room, you'll find chocolate clog treats that not only taste amazing but look incredible. The level of service throughout the experience is top-tier.
Response from Property: Dear LoveTravel783038, Thank you for taking the time to share your feedback about your recent stay with us. We love to hear that you had such a fantastic stay and appreciated the distinctive charm of our establishment. It is great to know that you enjoyed the unique character of our hotel, and found our extensive gardens reminiscent of a Bridgerton episode – we truly love the comparison. We are pleased that you enjoyed the personalized touch of choosing a scent for your room at turndown, and that our chocolate clog treats added a special touch to your arrival. Your kind words about our top-tier service are truly appreciated. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
Wendy-Martinez
Stayed in Jun 2024
Family
Outstanding
Posted on Jun 21, 2024
Absolutely phenomenal, we’ve only stayed at one other Waldorf Astoria, the Rome Cavaliery. The Amsterdam Waldorf Astoria is 1000 times nicer. We were upgraded two levels being diamond members. The room was very nice. What makes this hotel stand out are the employees. Every person treats you as if you were royally. Zero snobbish attitude as some fine hotels have. The concierge was wonderful and was able to book us 2 massage appointments with our right schedule, diamonds receive an additional 30 minutes! We mentioned we were here for a Scorpions concert and when we returned, an ice bucket of beer and a lovely card with a picture of Scorpions! Every door was opened for us, all sincere and genuine. Ah the breakfast, diamonds are able to order 2 separate items plus whatever nonalcoholic drinks. We had lovely eggs Benedict with smoked salmon, Belgian waffles, French toast all the americano’s we could drink along with fresh squeezed juices. The only bad is that our stay was the first 5 days of 18. Now no other room, service or breakfast looks good!! Sincerely thank you for an absolutely perfect stay. Please congratulate the team of employees for a job well done!
Response from Property: Dear Wendy-Martinez, Thank you very much for your fantastic review. We are very happy to hear that your experience exceeded your expectations, and that you found our hotel to be exceptional, even compared to other Waldorf Astoria properties you have visited. We are delighted that you enjoyed the room and the special touches we provided. It is wonderful to hear that our team made you feel treated like royalty, without any hint of snobbery. Your praise for our concierge team is greatly appreciated. It is also great to know that you enjoyed the thoughtful surprise of the beer and card with a picture of Scorpions after mentioning your concert plans. We love creating memorable moments for our guests. We are pleased that you took full advantage of our breakfast offerings, enjoying the eggs Benedict with smoked salmon, Belgian waffles, French toast, and all the coffee and fresh juices you could drink. Thank you again for your kind words. We will be sure to pass on your congratulations to our team in our upcoming Team Member Celebration. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
texlaker
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 3, 2024
I just completed a 4 night stay at the Waldorf Astoria Amsterdam. My wife and I have stayed at a number of Hilton luxury hotels over the last couple of years, primarily Conrad and Waldorf hotels and resorts. This was the best hotel stay we’ve ever had. This is the third Waldorf property that we’ve stayed at so far. Hence, I already had high expectations of the service based on our prior experiences at Waldorf Chicago and Waldorf Cancun. However, the staff at this hotel took it to another level. The service is impeccable. My wife and I enjoyed our interaction with each and every staff member; they actually make you genuinely feel like they are happy to provide service and are personally invested in you having an amazing stay. The hype respecting this hotel is real. I’m so glad I extended my stay in Amsterdam once I saw that standard room availability was open. From the bellman, checkin personnel, staff in the restaurant to the wonderful Dutch server during our afternoon tea, we were blown away by the level of service. My wife and I agree that this property sets a new standard for luxury; and we’re so thankful that on the last day of our stay management extended our free breakfast Diamond benefits to in-room service because we had an early departure time before the restaurant opened. I’m so thankful to have stayed here and feel like this is the best city hotel I’ve ever stayed at. I could go on and on about the history of the hotel and the wonderful garden. However, you can easily find all that information on your own. What the pictures and articles may not convey however is how this excellent customer service enhances your experience and makes this hotel a destination all on its own.
6/8
Response from Property: Dear texlaker, Thank you so much for sharing your fantastic experience with us. We are incredibly grateful for your kind words and are honored to hear that you had the best hotel stay ever with us at Waldorf Astoria Amsterdam. Your words mean a lot, especially coming from someone who has stayed at numerous luxury hotels, including other Waldorf properties. We love to read that our service exceeded your high expectations. Our team loves pampering our guests, and it is wonderful to know that every interaction made you and your wife feel genuinely welcomed and personally cared for. It is fantastic to hear that the extension of your stay in Amsterdam led to such a memorable experience. From the bellman team to the wonderful reception and restaurant teams, it is lovely to see that each team member contributed to making your stay special. We are also pleased that you appreciated the extension of your breakfast benefits to in-room service on your last day. Your comments about the history of the hotel, the wonderful courtyard garden, and how our customer service enhances the overall experience are much appreciated. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
TroelsJ61
Stayed in Aug 2024
Couples
Outstanding
Posted on Aug 11, 2024
After a long day walking around Amsterdam we needed an oasis where we could regain strength and relax. Waldorf’s lobby is just such a place. Attentive staff looking your every need, good selection of drinks and snacks, lovely piano music (a tad too loud) and the decor is lovely.
Response from Property: Dear TroelsJ61, Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that our lobby provided you with the perfect oasis to unwind after a long day of exploring Amsterdam. It is lovely to know that you enjoyed the ambiance, drinks, snacks, and attentive service from our team. We appreciate your feedback about the piano music and will keep this in mind to ensure the perfect balance for all our guests. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
862janiced
Stayed in Jul 2024
Couples
Outstanding
Posted on Jul 25, 2024
Wonderful hotel. The property is beautiful and has an excellent location. Professional and kind staff. The woman who checked us in was lovely and the concierge got us a reservation at De Kas restaurant in town (hard to get a table). We ate lunch at the hotel and food was delicious. Every detail has been thought of here. Highly recommend.
Response from Property: Dear 862janiced, Thank you for taking the time to share your feedback about your stay with us. We love to hear that you enjoyed your stay and found our location, team, and services to be exceptional. It is also great to know that our team was able to secure a reservation at De Kas for you, and that you had a delicious lunch with us as well. We are truly pleased that every detail contributed to making your experience special. Thank you for the high recommendation, and for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
GulliverDS
Stayed in Jun 2024
Couples
Very Good
Posted on Jun 15, 2024
Upon our arrival we were shown a suite that wasn’t what we had reserved. Initially, we were told that there were no upgrades available. When we complained somewhat forcefully, the hotel management arranged for us to have a truly extraordinary suite — the Van Loon suite. From that point on, the stay was extremely pleasurable. Great breakfasts, helpful and friendly staff, etc. The hotel is in a great part of Amsterdam, and is probably the best location in the city.
Response from Property: Dear GulliverDS, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your understanding and patience regarding the initial mix-up with your suite. We are happy that we were able to accommodate you in the Van Loon suite and that it met your expectations. It is fantastic to hear that, from that point on, your stay was extremely pleasurable. We are pleased that you enjoyed our breakfasts and found our team to be helpful and friendly. We are also happy that you appreciated our prime location in Amsterdam. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
imohiudd11
Stayed in Jun 2024
Family
Outstanding
Posted on Jun 14, 2024
Stayed here for an overnight stay in December before connecting to our ongoing flight. We thoroughly enjoyed our stay.. The hotel is ideally located in central amsterdam close to all of the sights and on a canal. Ask for a canal view room. Rooms were immaculate and well appointed. Bathrooms were very clean. The restaurant was very nice as well where we had coffee and breakfast. They offer you a scent to choose for your room which for aroma afficianado like me was very impressive. Probably the best hotel in Amsterdam
Response from Property: Dear imohiudd11, Thank you so much for sharing your fantastic experience with us. We love to hear that you thoroughly enjoyed your time at our hotel and appreciated our central location on the canal. It is great to know that you found your room immaculate and well-appointed, and that you enjoyed the clean and well-maintained bathroom facilities. We are also delighted that you had a pleasant experience at our restaurant and enjoyed your breakfast and coffee. We are especially pleased that you enjoyed the unique scent selection for your room. It is a special touch we offer to enhance our guests' experience, and it is wonderful to hear that it made a positive impression on you as an aroma aficionado. We are honored to be considered the best hotel in Amsterdam by you. Thank you for letting us be part of your wonderful experience. The entire team looks forward to welcoming you back very soon! Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
Dreamer05140086671
Stayed in May 2024
Couples
Outstanding
Posted on May 25, 2024
What a lovely hotel, staff are very friendly, very smiley and very well trained, we chose the smell of our room how it will be for the whole stay, I even liked 2 smells so they made it in different nights, the concierge was very helpful, the breakfast was next level.
Response from Property: Dear Dreamer05140086671, Thank you very much for your fantastic 5-star rating, which truly bring us joy. We are delighted to hear that you had such a lovely experience at our hotel. Our friendly and well-trained Team truly love pampering our guests, and we are glad you enjoyed the personalized room scents. It is wonderful to know that our concierge was helpful and that you found the breakfast to be exceptional. We look forward to welcoming you back for another memorable stay. Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam
1st_travelbug-family
Stayed in May 2024
Couples
Outstanding
Posted on May 18, 2024
The Waldorf Astoria Amsterdam is a top notch hotel (as you might expect for 800 Euro and up per night!). My husband and I stayed 3 nights in May to celebrate our wedding anniversary and we felt that every aspect of our stay was 5-star. Here are a few of our personal experiences that we felt were noteworthy: 1) Arrival: we arrived early in the morning before check in (I think about 11 am) and the staff was happy to see us (not at all annoyed that we were too early) and they made us immediately feel welcomed and valued. We knew our room wouldn't be ready, but we were so jet-lagged we didn't want to go walk around the city, so they suggested we sit in the lobby area and have a celebration drink (complementary). 2) The Champagne - their 'house' champagne, as they introduced it, was extraordinary. It is listed at 25 Euro per glass, but they gave us a free glass due to our fabulous anniversary. The champagne was so tasty that I must recommend that you treat yourself to a glass at least once during your stay. Naturally if you can finagle a free glass - that's even better (if you are watching your budget, which you may not be if you are a WA frequent customer). 3) The beds - now, I know we were both exhausted from trans-Atlantic travel, but the WA Amsterdam beds deserve their own special mention - they were THAT comfortable. And the pillows were really good too. 4) The spa - we both got massages at the spa and they were fantastic. I went with a relaxing massage while my husband asked for a deep tissue massage. The pool/steam room/sauna was great too - and you can go 24 hours a day - someone from staff will just open up the spa and turn on all the lights -- which is pretty cool! We also borrowed bikes to ride around the city, had drinks at the Vault, and ate a delicious breakfast in the dining room. We did not try the Michelin star restaurant (Spectrum) so I can't comment on that other than it looked very fancy. Overall - the staff was so nice and helpful and we really enjoyed our stay. If you are looking for a special hotel in the center of the city - WA was perfect.
Response from Property: Dear 1st_travelbug-family, Thank you very much for your wonderful and detailed review! We love to see that your stay at Waldorf Astoria Amsterdam was perfect, and honored that you chose to celebrate your wedding anniversary with us. We are delighted that you felt welcomed and valued right from the moment you arrived early, and that our Team made you feel at home. We are glad that you enjoyed our house champagne. Offering you a complimentary glass to celebrate your anniversary was our pleasure. We are pleased to hear that you found our beds exceptionally comfortable, especially after your long trans-Atlantic journey. It is fantastic to know that you both enjoyed your massages and the spa facilities. It is lovely that you also took advantage of our bikes, enjoyed drinks at the bar, and had a delicious breakfast in our dining room. We regret to hear that you did not get a chance to try Spectrum, but we hope you do on your next visit. Thank you again for your kind words about our Team and for recommending us as a special hotel in the heart of the city. We all look forward to welcoming you back for another memorable stay. Warmest regards, Katharina Schlaipfer General Manager Waldorf Astoria Amsterdam