Best Hotels near Canyon Rim Peak, Anaheim

Ashley and Jodi at the Front desk are an asset to the company - raises at their next employee reviews would be recommended 5 Stars *****

Me and my husband were actually very shocked at how this room looked. Considering it's location , Anaheim Hills. The bathroom faucet is broken , it moves when you turn it on. The kleenex holder has no kleenex and its rusty. The lights needed new light bulbs. So it was very dark in the room. None of the ice machines were working. And when I told the girl , she said nothing to me, like she didn't care. Then I asked for hand towels , wash cloth and 1 more bath towel and the maid said no, they didn't do the laundry, so me and my husbandp had no wash clothes to wash our face, nor dry our hands. Then complimentary coffee in the morning, I was looking forward to,. Never .existed. she told me I had to pay her 4.00 for a cup of black coffee!!! The refrigerator in our room was broken, the door of it was held together with tape!! How could a lovely town have such a scummy hotel!!!? Why don't you fix things that break , gave ice for your customers, and towels!! Towels are pretty darn important!! Don't lie about complimentary coffee and then try to sell it for 4.00 a cup. Alot needs to be fixed on this hotel. It's hideous, and could be so nice if you just tweak a little bit of things. . I'm sorry but 1 star, I need towels when I get out of a shower. I need ice too, and coffee would be greatly appreciated.

The front desk clerk seemed not friendly no smile on his face. The bed sheet was clean but the material was not cotton may be made of synthetic material. The room window roll up curtain couldn’t close find out at 10pm before sleep. Morning breakfast was really not that exciting, scrambled eggs add a lot of bread crumbs in it. The sausage had a lot of fat, good thing was fresh orange and Apple found on the table. I may not choose to stay at this hotel again.

I had to request for my room to be cleaned when I first got there because there were crumbs of food on the floor and hair on the bed, but the good thing is when I called, they came to clean immediately and apologized.

The hotel location was good. But the service was just horrible. I go in the room and there was no remote to the television. I asked them for another piece of remote and it did not work as well so I was not able to watch television. Second beside my room there was a dog that kept barking during the night so I called front desk to call that room but nothing happened. And the next day, all the front desk was I’m sorry.

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

Maritza Rocks!!! Anthony is Awesome!!! Adell is Cool!!! I needed to have my 3 rooms on the same floor and if possible to have 2 of them connect to each other. I understand how difficult it can be to have connecting rooms so I was hopeful. When I called, Maritza answered the phone and was SUPER friendly and willing to assist. I explained to her that I would be arriving by 2 PM and was hoping for the above as well as at least 1 room to have early check-in. Maritza not only took care of me, she amazed me!! She was able to secure 3 rooms on the same floor all close to each other and 2 of them were also connecting as requested. After that, she informed me that she could have all 3 rooms available for my early arrival as well. When I arrived Maritza was assisting another guest and Anthony checked me in. Anthony was also friendly and fun to engage with while completing the check-in process. Anthony is new to hotels and has been at this one for just about a year. You can really tell that his passion is hospitality. Adell was the 3rd team member that I had the pleasure of meeting while checking in. She has worked at another hotel before but is newer to this location and Sonesta. She too loves hospitality but enjoys wowing the guests after they come back from a long day at Disneyland. Update: my room lock stopped working and I had to call the desk for maintenance. It took 5 minutes and 11 seconds from me hanging up with the desk to maintenance fixing the lock. It took Maintance 2 minutes and 28 seconds to get the call from the desk and to come up to my room. Once he came up and saw what was needed it took him another 1 minute and 27 seconds to go back and retrieve tools and batteries to fix the lock. Once he had his tools He was able to fix the lock in 77 seconds. I am not sure if many will understand how great this is. I realize that responses aren’t typically this fast. However, a shoutout has to be made because they did this all in less than 6 minutes. That’s crazy!!!! Lastly, I have to shout out housekeeping for clean rooms. I always break down the room to inspect for bugs, dirt, or any other unwanted items. Not only were my 3 rooms super clean, they were dust free too! Great job to the Sonesta Anaheim for such a wonderful staff and leadership!!!

Hotel was very nice and staff was very helpful and friendly. The ART bus stops directly in front of the hotel making access to the parks very easy. You can also choose to walk which we did the first night but the ART bus is worth the $6 per day (or $16 for 3 day pass). Also had breakfast one morning at the restaurant which is a much better option than eating at the parks.

This place was perfect to me! I went to Disneyland and the location was near from disneyland so just took the Grove bus (Disneyland Main Transportation Center 03/you need a ticket) and rode 1 stop. The counter officers were kind and also people in the same room were. Thank you for everything!